Assistant Ops Manager | Rochester, NY (DOT)

Bermex, Inc.

Full time Regular

About The Team  

At Bermex, we put value on our customer relationships. We’re always looking for a way that we can delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, as well as water, gas, and electric meter reading. At Bermex, we are always looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team. 

About the Role 

The Assistant Operations Manager reports to the Operations Manager or Sr. Operations Manager at Bermex. This position plays a key role in working with management to improve operations, sales, profit, and employee development in order to attain customer satisfaction. This position also requires a high degree of organization, attention to detail, and exceptional interpersonal communication and leadership skills. 

***Salary transparency: For those residing in NY, the pay for this role is at $89,000/year. ***

What You’ll Do 

Key Responsibilities: 

Operation Supervisor Management: 

• Provide direction, training, support, supervision, and motivation to operation supervisors including their downline reports 

• Ensure that approved policies and objectives are clearly understood and effectively applied to each operating unit 

• Supervise and review the preparation of forecast numbers for each of his/her departments 

• Review performance and causes of significant variances, along with corrective action plans 

• Conduct performance and wage reviews for department supervision 

Business Management: 

• Ensure timely production reports and accurate record information to operating activities for such purposes as control, planning, accounting and required customer reports 

• Keep track of staffing requirements and hire new talent as needed to correspond with specific duties and skill sets 

• Ensure monthly operation reports listing any unusual events – major expenditures, legal actions, overtime payments, etc. are distributed to appropriate department(s)/personnel 

Customer Communication: 

• Handle or defer all customer complaints to the appropriate authorities 

• Professionally represent the company to clients and their customers 

• Provide general information about the meter services to customers, when applicable 

Other duties as assigned. 

About You 

Must haves: 

• Education: High School Diploma or GED 

• Experience: 2 years of management experience and 3 years’ experience in locating.

Nice to haves: 

• Education: Bachelor’s degree in operations management or business administration 

• Experience: 5 years of experience in operations management. At least 1 year of experience in budget development and oversight is a plus  

Your Skills: 

• Excellent ability to delegate responsibilities while maintaining organizational control of operations and customer service 

• Highly trained in conflict management and business negotiation processes 

• Knowledge of operations, safety process, programs, and procedures 

• Excellent communication skills, comfortable interacting with management and customers 

• Strong analytical and financial analysis skills 

• Ability to teach, coach and train operation supervisors to drive change and execute process improvements across offices 

• Knowledge of general business software and aptitude for learning new applications; proficiency in Microsoft Office (Word, Excel, Outlook) 

• Ability to multi-task, and work independently and as a team 

• Proven abilities of strong leadership skills  

• Excellent attention to detail for problem solving and finding 

Drug/Alcohol Testing: 

• Drug/alcohol testing is required 

• Drug/alcohol testing required per non-regulatory requirements for employees working with water, electricity, and meters 

• Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters 

Benefits 

Health and Safety: 

• Group health plans including medical/prescription, dental, vision and a variety of other coverage options 

• Company paid group life insurance, accidental death & dismemberment insur