Beverage Server - Graveyard Shift

JOB SUMMARY: 

Provides fast, friendly and courteous service to every customer, every time, while taking and serving cocktail orders.

ESSENTIAL JOB FUNCTIONS: 

• Provides beverage service to casino guests in designated gaming areas. 
• Provides prompt, courteous beverage refreshment service to casino guests. Presents the drink order to the bartender and writes the check properly while waiting for drinks to be made.
• Presents the drinks to the guest, presents the check to the guest, accepts payment and gives change when necessary.      Maintains a clean station at all times. 
• Maintains accountability for all complimentary charges and cash receipts where applicable.
• Provides a great experience for every guest, every time, through courteous interaction. 
• Keeps informed of continually changing promotional beverages, events and services. 
• Acts as a role model and always presents oneself as a credit to Harrah’s and encourages others to do the same. 
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

QUALIFICATIONS: 

• High school diploma or GED required.      
• Must be at least 21 years of age.     
• Previous beverage experience preferred. 
• Previous experience dealing with the public preferred. 
• Must be able to present change correctly and have knowledge of guest charge procedures.  Must be familiar with tray service and have knowledge of cocktail ingredients. 
• Mobility and dexterity to carry and serve a tray of beverages weighing 15 pounds. 
• Ability to work in a team environment and under stress as volume of business increases. 
• Must have mathematical ability including the ability to add and subtract.  Ability to stand and walk for periods of up to 4 hours. 
• Must have excellent customer service and communications skills.  Must be able to get along with co-workers and work as a team. 
• Must present a well-groomed appearance.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: 

• Must be able to maneuver to all areas of the casino. 
• Must be able to constantly lift and carry up to 15 pounds.  Must be able to frequently reach above and below the shoulder. 
• Must be able to continuously and quickly maneuver around assigned areas for an entire shift.  Must have the dexterity to grip necessary items (glasses, pens, pads, garnishments, money, etc.). 
• Must be able to stoop, bend and twist when serving cocktails. 
• Must be able to garnish drinks appropriately. Must be able to tolerate area containing secondary smoke. Must be able to work at a fast pace and in stressful situations. 
• Must be able to read, write, speak and understand English. 
• Must be able to respond to visual and aural cues.