High Jewellery & VIP Client Advisor - Paris Flagship

Company Description

De Beers London is the ultimate diamond jewellery Maison, globally recognised for its leadership and expertise in diamonds. As a challenger in the fine and high jewellery landscape, we offer a distinctive and unparalleled connection to the source, setting us apart with our unique diamond-first approach.

A destination for those seeking the most extraordinary diamond jewellery, De Beers London delivers identifiable, ultra-desirable creations alongside unforgettable service and experiences. Our high jewellery collections showcase the pinnacle of artistry and craftsmanship, celebrating the rarest diamonds through innovative and breathtaking designs.

Job Description

As a High Jewellery & VIP Client Advisor, you will drive sales performance across all categories, with a particular focus on growing High Jewellery sales. You will cultivate strong relationships with existing VIP clients and create new connections with high-net-worth individuals (HNWI), introducing them to the brand and its High Jewellery offerings. Acting as a role model and mentor, you will develop the abilities of Brand Ambassadors to sell High Jewellery and deliver client presentations that demonstrate deep expertise and exceptional selling skills.

Key Responsibilities:

• Ensure a high level of sales performance across all product categories, with a particular focus on High Jewellery.
• Demonstrate exceptional selling skills and a deep knowledge of High Jewellery pieces and diamonds.
• Conduct high-quality sales presentations, effectively handling negotiations and overcoming objections.
• Strive for professional excellence, embodying the passion, savoir-faire, and values of the Maison.
• Build and nurture genuine, long-term relationships with VIP clients and high-net-worth individuals (HNWI).
• Proactively engage in networking, client hunting, and client treatment activities to expand the client base.
• Implement strategic action plans to recruit new high-profile clients and develop a valuable portfolio of prospects.
• Collaborate with other stores and Head Office to ensure seamless client experiences and maintain strong relationships.
• Organise and host exclusive events and client treatments for VIP clients, High Jewellery enthusiasts, and collectors, with support from the marketing team.
• Act as a local and international ambassador of the Maison, participating in diverse client events.
• Provide exceptional hospitality to clients during High Jewellery events, ensuring memorable experiences.
• Serve as a role model and mentor to less experienced High Jewellery & VIP Client Advisors, helping them develop their selling skills and client relationship management.
• Conduct High Jewellery product training sessions for store teams when new pieces or collections are introduced.
• Support less experienced advisors during High Jewellery events and presentations, ensuring they gain confidence and expertise.
• Maintain a high level of vigilance to ensure the safety and security of both staff and products.
• Adhere to all security protocols and procedures, ensuring a secure environment for clients and team members.

What You’ll Do

Act Like an Owner: Take full responsibility for driving sales and building client relationships, ensuring the highest standards of service and professionalism.

Create Clarity: Communicate effectively with clients and team members, providing clear and accurate information about products and services.

Empower Teams: Support and mentor team members, fostering a collaborative and high-performance environment.

Challenge Conventions: Innovate and think creatively to attract and retain high-profile clients, and to enhance the client experience.

Succeed Together: Collaborate with the store team and other departments to provide seamless client experiences and achieve collective goals.

Qualifications

Who You Are

• Fluent in the local language and fluent in spoken and written English. Other languages (e.g., Chinese, Arabic) are a plus.
• Possess deep knowledge of jewellery and GIA certified.
• Robust portfolio of High Jewellery clients.
• Proven record of delivering high jewellery sales results, result-oriented with commercial acumen and a strong in-depth knowledge of the luxury retail industry. Your focus on results drives the business forward.
• Inherent interest in the jewellery industry which drives your passion for excellence.
• A proactive leader who takes initiative and drives meaningful impact.
• An effective and clear communicator with clients and team members, ensuring everyone understands the brand's vision and objectives.
• Excellent pres