Sr. Project Manager - Professional Services

This position manages customer project efforts and deliver exceptional customer service throughout the lifecycle of complex projects lasting approximately 6 months or longer. The individual in this position is an exceptional representative of Red River and maintains the highest standards of professionalism, attention to detail, and responsiveness to customer requests. They are the main point of contact for our customers and manage the day-to-day activities relating to the customer projects as required, including planning, coordination, scheduling, and execution of customer project requirements. Completing projects on time, on budget, and with exceptional customer satisfaction is this position’s charter. Additionally, this position interfaces with and manages the customer stakeholder team on all assigned projects and maintains a team schedule.

Primary Position Tasks:

• Own end-to-end delivery of complex, multi-phase Professional Services projects from award through closeout, following PMO SOPs and execution stage gates. 
• Ensure scope, LOE, schedule, cost, and deliverables remain aligned throughout the project lifecycle, enforcing execution of readiness before work begins. 
• Track project cost, labor hours, and progress against approved budgets and LOE, identifying variances early. 
• Coordinate with Operations and Finance to support accurate, timely invoicing and financial reporting. 
• Effectively use approved project management tools as the system of record to plan, track, forecast, and report on project delivery. 
• Use Microsoft 365 tools, including Outlook, Teams, Excel, and Copilot, to support planning, analysis, communication, and reporting. 
• Establish and maintain a clear communication cadence with customers, engineers, and internal stakeholders, ensuring consistent updates and no surprises
• Coordinate with peer Project Managers when project scope spans multiple practices, clearly defining ownership, responsibilities, and handoffs. 
• Make day-to-day project decisions within the approved scope, schedule, and budget, and escalate promptly when risks threaten delivery or customer trust. 
• Ensure project artifacts and documentation are complete, accurate, and audit-ready, while mentoring Project Managers to reinforce execution discipline and accountability. .
• Manage expectations and track risks and benefits.
• Quickly and efficiently document status, action items and update project documents.
• Create presentations and deliver content in a highly effective and professional manner.
• Develop and maintain standard operating processes.
• Maintain industry certifications as required.
• Other business duties as assigned.

Success Criteria:

• Management support and consensus. It is essential that all stakeholders, particularly business leadership, agree on the goals for the project and are supportive of the work throughout the process. Everyone must understand and agree on what is to be accomplished.  There must be a common vision, not just for the scope of the project, but how success will be judged at the end.
• A powerful plan. A thorough plan that has clearly defined roles and responsibilities is also critical. The plan is used to manage and monitor the project’s performance throughout the process. But the real key is the ability to use that plan to manage progress and communicate effectively as the project progresses.  
• Effective communication. This means opening the loop between the project manager and the project team, between all team members, and among the project manager and the organization’s leadership and other internal and external stakeholders. The communication must be multidirectional, and be effective, whether written, verbal or nonverbal. While actions speak louder than words, communication is key to knowing what those actions should be and when they should be completed