The UPS Store Retail Operations Manager (Greater New England Area)

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

The UPS Store (TUPSS) Operations Manager is responsible for achieving the region's goals and successful rollout of new initiatives or pilots. He/She is responsible for a team of Franchise Consultants (FC’s) that are the face of the organization to the franchisees. This position is responsible for center operations, marketing, technology, sales, training, and many other roles. The TUPSS Operations Manager must make sure the FC’s are capable of performing these functions and providing coaching and training to develop their people. The TUPSS Operations Manager conducts weekly conference calls to give Franchise Consultants (FC’s) direction and review results of goals and initiatives. He/She oversees the creation and implementation of Quarterly Network Meetings to educate and inform franchisees of new initiatives. This position organizes and conducts training for new FC’s to perform at the expected level of competency and to position for success. The TUPSS Operations Manager oversees weekly activity of FC’s to ensure implementation assignments are effective. He/She performs additional responsibilities (e.g., QPR Expense Reports, Career Development, etc.) to track results and effectiveness of FC’s. This position is based in the Greater

Additional Information About This Role:

• This is not a door-to-door sales role, it is an operations role where most of the Franchise Operations Manager’s credibility comes from being involved in the operation in driving Compliance to standards/corporative initiatives, working alongside a team of Franchise Consultants and providing support.
• Typically, the Franchise Operations Manager will be managing/supporting 8-9 Franchise Consultants
  • The UPS Store Franchise Consultant is a field position where the FC is typically located inside of the geography of stores they support. Typically, they supervise 30-40 The UPS Stores
  • The Franchise Consultant spends each day in the stores with The UPS Store owner helping them solve their most complex problems and guide them toward operating more effectively. This comes from monitoring and validating that they are following The UPS Store (TUPSS) standard operating procedures
• Majority of your time will be spent inside each of the Franchise Consultant’s geography completing:
  • Coaching / Counseling
  • Completing “ride along” visits to monitor their performance
  • Training and Development
  • Knowledge and execution support
  • Conducting Training seminars

If you have the following skills and experience, we would like to hear from you:

• Strong Analytical Skills, Process Improvement, HR/Team Leadership, Financial Literacy & Budget Management, Problem Solving, Compliance Management, Simplified and Effective Communication Style, Incident Response and Customer Satisfaction, Agility/Flexibility/ Adaptability
• Exceeds key metrics through disciplined and purposeful plans.
• Cultivates a culture and mindset of excellence with their franchisees and peers.
• Deeply understands the needs of their franchisees and customers. Leverages that knowledge to deliver an exceptional experience and sustainable business growth across the market.
• Identifies market-specific opportunities for growth.  Mobilizes resources and collaborates with business partners to creatively solve problems/drive market priorities.
• Regularly offers context to dispel misinformation and ensures franchisees are focused on achieving our vision and key priorities.
• Builds inclusive environments though intentional actions.
• Influences and has impact on performance outside of their assigned dispatch.
• Leads/executes with a growth mindset, learns from and challenges others to think differently.
• Innovative thinker that creates solutions that impact results across multiple markets and/or across the enterprise.
• Recognizes the importance of and prioritizes timely correspondence and follow-up with internal and external customers.

Responsibilities and Duties<