Professional Service Delivery Manager (Professional Services Partner Program)

Location: Austin, United States of America

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Position Summary

Austin, Texas, US (Hybrid)

We are seeking an experienced and motivated Professional Services Partner Program and Project Manager to join our team.

In this role, you will be responsible for developing and managing our partner program, focusing on professional services partnerships. You will collaborate with cross-functional teams to drive partner engagement, ensure successful program implementation, and foster strong relationships with our professional services partners. As a project manager you will ensure the delivery of customer projects by coordinating the efforts of experts, controlling scope, planning and quality and monitoring projects profitability.

Key Areas of Responsibility

Program Management:

• Develop, implement, and manage the professional services partner program strategy to drive mutual growth and success.

• Identify and onboard strategic professional services partners that align with our business objectives and deliver exceptional value to our clients.

• Collaborate with internal teams to define partner program requirements, benefits, and performance metrics.

• Build and maintain strong relationships with professional services partners, serving as the main point of contact for program-related inquiries and support.

• Monitor and measure partner program performance, analyzing key metrics and providing regular reports to leadership.

• Lead the development of partner training and enablement programs, ensuring partners have the necessary resources to effectively represent and implement our solutions.

• Work closely with partners to understand their business goals and align them with our offerings, fostering a collaborative approach to achieving shared success.

• Stay up-to-date with industry trends, competitive landscape, and partner ecosystem developments to identify new opportunities and ensure our partner program remains competitive.

• Resolve partner-related issues and conflicts in a timely and effective manner, maintaining a high level of partner satisfaction.

Project Management:

• Collaborate with clients to define project scope, objectives, and deliverables.

• Develop detailed project plans, including tasks, timelines, resources, and budget requirements.

• Conduct thorough project kick-off meetings to align stakeholders and team members.

• Assemble project teams, assigning roles and responsibilities to ensure optimal resource utilization.

• Provide clear direction and guidance to team members throughout the project lifecycle.

• Monitor project progress, tracking tasks, milestones, and timelines to ensure adherence to the project plan.

• Proactively identify potential risks and issues, developing mitigation strategies to maintain project success.

• Address changes in project scope, schedule, or resources and communicate their impact to stakeholders.

• Maintain regular communication with clients, providing status updates, addressing concerns, and managing expectations.

• Act as the main point of contact for clients, fostering strong relationships and understanding their needs.

• Ensure project deliverables meet quality standards and client requirements.

• Monitor project budgets, expenses, and resource utilization, ensuring adherence to financial targets.

• Conduct post-project evaluations to assess project success, identifying lessons learned and areas for improvement.

• Create and deliver project closure reports, summarizing achievements, challenges, and recommendations

Minimum Qualifications

• A minimum of 8 years prior related work experience in professional services, ideally IT security.

• Extensive demonstrable relevant experience in professional services, pre-sales or customer support operations.

• 5+ years of project management experience with minimum 3 years of managing IT digital security projects with budget>500k€.

• Proven experience of systems integration and/or implementation.

• Proven solutions delivery experience in large enterprises.

• Bachelor's degree in Business, Marketing, or a related field.

• Strong u