IT Senior Field Technician

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives and nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith.

Role Overview The IT Senior Field Technician provides onsite and remote technical support, manages and maintains site equipment, trains and supports field technicians as a subject matter expert, ensures quality standards through proactive checks and ticket management, and continuously develops skills to improve team performance.  
Job Responsibilities

• Provide onsite and remote technical support for end users. Proactively recommends end user software and hardware replacements.
• Responsible for training all new field technicians on their day to day activities and proper procedures within I/T.
• Subject matter expert for the field technicians. Responsible for assigned site(s) equipment to make sure that it is up to date and in working order and proactively performs quality control checks at assigned site(s).
• Responsible for the relocation of equipment for the users as users or departments are moved to various locations.
• Performs random quality control checks of sites to make sure the highest quality standards are being met. Maintain and process all tickets in their queue within I/T service levels.
• Engage in ongoing learning, training, and skill development, seeking and applying feedback to continuously improve performance and contribute to team and organizational success.

PLEASE NOTE: Essential functions include all other duties and responsibilities as assigned.

• Kneel and move from sitting, bending, kneeling, or standing multiple times a day
• Climb up and down up to 3 flights of stairs at a time
• Lift, push, and pull up to 25 lbs

Other Requirements: Comply with program and/or requirements related to:

• Background check
• DMV check

Additional Requirements

• Driver's license
• Automobile insurance

Education and Experience Requirements: Minimum

• Associate's Degree (AA) or equivalent IT training 1-3 years relevant experience
• A+ Certification
• Strong communication skills.

Preferred

• Bachelor's Degree in Arts/Sciences (BA/BS) in a related field of study 3-5 years relevant experience

Certifications and Licensure

• Minimum A+ Certification Microsoft Certified