Sr Admin Support Staff

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full time

 

Exempt/Non Exempt:

 

Hourly

Job Description:

 

Sr. Admin. Support Staff – The Auto Club Group

What you will do:

Assist management/department with a variety of high level support functions that may include complex processing tasks, distribution of membership/travel products, contacting internal/external clients in response to inquiries, information gathering, problem identification/resolution and notification of procedural changes.  Provide support by utilizing computer systems for input, audits, reconciliation, gathering statistical data, following scripts, generating reports, etc.  Perform calculations for a variety of applications (i.e., reports, forms, audits, various debit and credit balances, posting, refunds, reconciliations, etc.).  Assist department in various money transactions including analyzing and resolution of billing and/or customer related problems following appropriate company procedures.  Reconcile payment files as indicated and identifies discrepancies and researches causes (e.g. system/process issues). 

Develop and review a variety of reports and audits various forms for accuracy and completeness.  May contact internal and/or external clients for information and/or to respond to telephone inquiries and problems.  Participate in special projects, pilot programs, training of employees, developing and implementing new procedures and other related duties as requested by management.  Make recommendations regarding procedural revisions as appropriate. 

May support one or more of the following functions:

• identifying trends/potential fraudulent activity, staff errors, etc. and following up with appropriate management to correct problems
• assisting management/staff in developing and implementing new procedures. 
• notifying customers regarding reimbursement approval/denial status 
• reviewing/processing contractor ERS payments for ACG, including the processing of contractor facility appointments and terminations, tracking of driver background certifications, creation of direct deposit accounts for contractor payments, etc. 

How you will benefit:

Sr. Admin. Support Staff will earn a competitive salary of $17 an hour with annual bonus potential based on performance.

• Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
• 401k Match
• Medical
• Dental
• Vision
• PTO
• Paid Holidays
• Tuition Reimbursement

We’re looking for candidates who:

Required Qualifications:

Education:

• High School Diploma or equivalent
• 30, 40 or 50 correct wpm typing (Typing requirement to be determined by department at time of posting)

Experience:

• Analyzing, researching and resolving complex administrative problems
• Operating a calculator
• performing mathematical calculations to include addition, subtraction, multiplication, division and percentages
• PC software applications (Word, Excel, etc.)
• Maintaining accurate records
• Utilizing a personal computer
• Writing correspondence and memos
• Maintaining accurate records/logs

Knowledge and Skills:

Knowledge of:

• Business grammar and spelling
• Department policies and procedures

Ability to:

• Prioritize and handle multiple tasks
• Audit records, products and computer files
• Work independently
• Gather data and prepare report information
• Communicate effectively with others in a work environment and with the public
• Rotate within department to perform various training or support functions
• Walk and stand for majority of work day, depending on area assigned
• Bend and stoop in order to perform filing functions
• **lifting requirements/ sit/stand/walk

Work Environment 

This is an” in Office” position, Monday - Friday, 8am to 5pm.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second la