Senior Software Engineer, Observability

WHAT IS BOX?

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including AstraZeneca, JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU 

The Observability Team focuses on building frameworks and systems to manage the performance of Box, scaling to billions of events per second. We standardize observability across engineering teams, design high-performing services, and promote effective observability practices. Our work involves creating low-latency, high-throughput data systems that enhance the resilience of Box.

Reliability and customer experience are priorities at Box, leading to ongoing requirements for observing complex systems. We seek your expertise in observability technologies—such as logging, metrics, search, analytics, and tracing—to develop impactful instrumentation and efficient data pipelines for application performance management. Your contributions will help strengthen our observability strategy and culture.

We are seeking innovative problem-solvers who are passionate about large-scale distributed systems and have deep expertise in modern observability practices. As a small team tackling complex challenges at scale, we offer the opportunity to make significant technical contributions while driving observability culture across the organization.

WHAT YOU'LL DO

• Design and implement a robust OpenTelemetry-based observability platform
• Architect and build scalable distributed tracing solutions that provide end-to-end visibility across Box's microservices architecture
• Work with modern cloud-native technologies including container orchestration (Kubernetes, Docker), service mesh solutions (Istio, Linkerd), and cloud platforms (AWS, GCP)
• Play a significant role in shaping the platform vision and defining feature roadmaps
• Mentor engineers across teams on observability practices and help cultivate a data-driven troubleshooting culture
• Participate in design reviews and architectural discussions to ensure observability is considered early in the development lifecycle
• Enhance engineering processes, principles, and culture within the team and across Box, by championing a culture of learning, continuous improvement, and blameless retrospection
• Participate in our on-call rotation, available at all times while on-call to help respond to and triage any issues that arise.

WHO YOU ARE

• You have experience implementing distributed tracing systems using OpenTelemetry, Jaeger, or similar frameworks
• You've built and maintained large-scale and high-throughput realtime observability data pipelines
• You have worked with modern observability tools and platforms such as Grafana, Splunk, Chronosphere, Datadog, Prometheus, or similar solutions
• You have experience implementing observability solutions in cloud-native environments using Kubernetes
• You have experience mentoring teams on observability practices and driving adoption of new tools and processes
• You act like an owner and strive to do work you're proud of, both technically and in your team interactions
• You have experience with at least one of the core programming languages like Java, Rust, Golang, or Python
• You have 5+ years of experience in building scalable distributed systems
• You have a BS/MS/ Ph.D. in a scientific field or equivalent experience
• We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from t