Risk Assessment Team Lead

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

As a Risk Assessment Team Lead you will develop and oversee the daily operations of a team of Risk Assessment Specialists. Your team is responsible for mitigating risks associated with high risk customers. This area has a strong focus on maintaining compliance with AML/CFT regulations, and internal policies according to Wise’s risk appetite. The Risk Assessment Specialists have an advanced understanding of inherent risks tied with complex business structures, various customer types and activities, country-specific risks and their appropriate mitigating strategies.

The Risk Assessment Team Lead is a people lead with a mindset that allows them to build processes that put our customers first while being aware of the risks surrounding the industry, specific products, and requirements set to us by regulations and partners.

Qualifications

Job Responsibilities

• Team Leadership
  Lead by example and drive a customer focused mindset across your team as well as the wider organisation. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning.

• People management
  Coach and develop a strong team of Risk Assessment Specialists. Come up with initiatives to help your team to grow their skills, behaviours, and competencies. Design and manage development plans on identified opportunities. Conducts career map check-ins and makes recommendations for promotions, salary raises, and other decisions.

• Operational management
  Identify and propose opportunities for process improvements. Collaborate with central functions and other operational teams as needed to increase operational efficiency. Provide guidance and support on complex, high-risk cases and escalations. Be on top of admin related tasks including but not limited to scheduling, training, hiring, interviewing, organising team activities, and others.

• Performance management
  Measure team KPIs and ensure performance targets and quality standards are met while maintaining focus on customer experience. Conduct regular one on one coaching sessions, usually on a weekly or biweekly basis. Run team meetings to ensure that your team is kept up to date with the latest information, share best practices and enhance overall team spirit.

• Expertise Sharing
  Be a subject matter expert in KYC and financial crime areas with the ability to train and coach your team on operational topics. Maintain a comprehensive understanding of our regulatory obligations, internal policies. Apply a risk-based approach to deterring and preventing money laundering and financial crime. Able to perform deep dives, understand root causes of problematic cases and propose solutions to senior leadership. Able to assist senior leadership with audits and developing our policies and processes. 

• Planning and execution
  Ensure key performance indicators are being met and provide insights to other stakeholders. Take full accountability in delivering your own initiatives and making sure your team is making progress on their goals.

• Stakeholder management and communication

Collaborate closely with your stakeholders ensuring clear communication and coordination of actions. Your initiatives and reports are well documented and you choose the right platforms to communicate to a wider audience in a timely manner. The documentation has a clear scope and includes potential impact in different areas. You can communicate confidently with difficult stakeholders. Proactively work on improving cross-team communication, acting as the liaison between different layers of the organization and your own team leads.

Requirements

• Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts.

• A minimum of 3+ years of experience in KYC/AML, financial crime, compliance, or a related field within the financial services industry.

• At least 1-2 years of leading small to medium sized teams. 

• Great understanding of the regulatory framework surroun