Leasing Coordinator - Westlake Apartments

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Supports the community’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals by preparing resident lease files and related lease and other requirement documents, entering lease data into the property management software, preparing lease signing and move-in packages, and performing other administrative tasks.

JOB DESCRIPTION

Property Type: Stabilized, Mid-rise, Garden Style

Unit Count: 2861

Schedule: Weekend availability required

Requirements: 1 -2 years of related experience 

Housing Discount - This position is eligible for 20% housing discount.

Monthly Renewal Bonus: $450–$500

Join a fast-paced, team-oriented community serving over 10,000 residents.

Key Skills & Requirements

• Customer Service: Friendly, empathetic, and responsive to resident concerns

• Organization: Strong time management, multitasking, and attention to detail

• Tech Skills: Proficient in Microsoft Office and property management software (Yardi, AppFolio, RealPage)

• Communication: Clear verbal/written skills with conflict resolution abilities

• Leasing (if applicable): Knowledge of leasing laws, sales-driven, strong closing skills

• Resident Engagement: Experience organizing events and building community

Work Environment: Supportive, collaborative team in a high-volume, fast-paced setting.

Essential Responsibilities:

1. Prepares resident lease files by coordinating with leasing professionals on move-in dates, rent rates, and lease terms, prepares the lease and lease addendum in accordance with the Company’s and the community’s established lease documentation, and gathers, reviews, and assembles all documentation required to meet the audit standards for resident lease files. 

2. Assists leasing professionals in scheduling and conducting the lease signing meeting and move-ins by preparing move-in packages, scheduling and confirming lease appointments with current and prospective residents, and attending lease signing meetings to assist in completing all required documentation. 

3. Maintains current and historic resident lease files by creating a filing system for easy and convenient storage and retrieval, updating resident records as needed to document resident transactions and communications, providing security in the storage of records and files, and complying with the Company’s policies and procedures related to file storage and recordkeeping. 

4. Supports leasing and marketing efforts by preparing brochures and community information for distribution to prospects, preparing follow-up and sales correspondence to prospective residents, preparing lease renewal packages for existing residents, and providing administrative support as needed to the leasing professionals. 

5. Completes administrative and lease-related data entries in the property management software (Yardi/OneSite), enters resident data, move-in date, lease term, rental rates, concessions, and other critical resident data in a timely fashion, and provides reports and other systems data to support leasing and marketing efforts as required. 

6. Participates in leasing efforts by greeting and welcoming prospective residents, completing Guest Card and qualifying prospective traffic, showing apartments, closing, and completing the rental application and credit screening process. 

7. Responds quickly and courteously to resident and client/owner concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s). 

Required Li