Project Analyst

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Global Servicing Strategy and Transformation (GSST) is responsible for shaping and delivering the most critical strategic initiatives across Global Servicing. We partner closely with Global Servicing (GS) senior leadership to set priorities, drive disciplined execution, and deliver meaningful outcomes for our customers and colleagues around the world.

American Express Travel & Concierge Experiences (TCE) supports Card Members during moments that matter most, bringing the value of membership to life every day through distinctive travel and lifestyle experiences. Powered by best-in-class talent, we deliver exceptional, personalized service that helps our premium Card Members explore, connect, and live extraordinary lives. Our mission is to become truly essential by anticipating needs, personalizing every interaction, and delivering premium experiences that meaningfully enrich our customers’ lives.

As we continue to strengthen our value proposition for American Express Card Members globally, we are seeking an experienced Project Analyst join the Global Servicing Strategy team to help bring the TCE mission to life. This role will play a critical part in supporting the future of how American Express delivers Travel & Concierge Experiences.

The Project Analyst will provide key support to advance the design, execute, and deliver large-scale, end-to-end servicing strategies, aligned to business priorities and evolving customer needs

Role Responsibilities:

• Support with the development and execution of global servicing strategies through data-driven analysis, structured problem solving, and disciplined project support.
• Assist in coordinating with cross-functional partners to track progress, surface risks and dependencies, and support delivery against strategic objectives.
  Contribute analytical support across multiple initiatives aligned to enterprise priorities (e.g., Customer Experience uplift, implementation governance, tracking & reporting, OPEX reduction, revenue growth, and service level improvements).
• Build effective working relationships with key partners across GS and Enterprise Central Teams to support execution of initiatives.
• Develop clear, concise materials (analyses, summaries, and presentations) to support Manager updates and leadership decision-making.

Minimum Qualifications:

• Strong analytical and problem-solving skills, with the ability to translate data and insights into actionable recommendations.
• Experience supporting project design or execution through coordination, tracking, and governance. 
• Comfortable pivoting across tasks, working with multiple stakeholders and partners, according to business need.
• Strong verbal and written communication skills, including the ability to create clear PowerPoint materials for internal audiences.
• Strong organizational, time management, and prioritization skills in a fast-paced environment.

Preferred Qualifications:

• 2+ years of analytical, project management or support experience
• 2+ years of GTLS, TLS or other related LOB
• Bachelor's Degree in relevant field, preferred