Program Coordinator - Family Services

Essential Responsibilities:  

• Accept program referrals, conduct intake evaluations and assign clients to appropriate staff or program.  

• Responsible for reviewing and ensuring accuracy of monthly billing; reconciling monthly draft invoices from Program Billing with list of opened and closed cases and referrals; assume responsibility for and track cross-district cases. 

• Develop and maintain positive relationships with clients, families, guardians and funders. 

• Establish and maintain a presence within the community. 

• Identify specialized services needs for clients and make appropriate referrals when necessary. 

• Ensure compliance with state regulations and licensing standards as well as department and agency policies and procedures. 

• Oversee and/or create, implement and ensure compliance with Plans of Care.  

• Understand Agency and Grant budget systems. 

• Recruit, train, supervise, evaluate and monitor all direct reports. 

• Identify and develop solutions concerning safety risks and conduct program services in a safe, appropriate manner.  

• Communicate effectively and encourage open communication ensuring updated Agency, departmental and customer information is distributed appropriately. 

• Maintain confidentiality and HIPPA compliance. 

• Provide on-call services and respond to emergency needs for those programs contractually requiring this.  

• Ensure our customers are consistently treated with dignity and respect. 

• Conduct regular staff meetings and participate in clinical consults, COLT and other agency meetings as requested or required. 

• Provide technical assistance in the areas of Family Centered Practices to support programs in the following (as applicable): 

• Partnering with DCF 

• Helping staff to be multiple certified and capable in the Family Centered Practices offered through our contracts and understand the philosophy, the practice, and this knowledge informs all of their work with families 

• Assisting DCF District Leadership in the implementation of DCF initiatives so that family centered practices are fully used by the DCF staff 

• Monitoring the partnership and Easterseals training calendars and informing staff of dates and times to ensure attendance at critical trainings 

• Providing observations required for staff certifications 

• Maintaining a list of competencies and certifications for staff