Operational Support Manager - Central/West

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

Job Summary

The work of the OST-Manager includes leading/directing the OST-Lead/Coordinator within assigned functional area; overseeing and advising on staffing requirements; monitor/administer discipline/corrective action by or for subordinates; ensuring customer satisfaction by daily feedback; Proactively monitors the work of OST staff to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards.  Maintain and control all required aspects of the operation in accordance with the corporate security program and TSA legislation. Ensure that the required company audit requirements are undertaken to ensure continuity and compliance at all times. Read, understand and clarify the implementation of the site-specific security plan. Ensures subordinates administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect.

Responsibilities

• Analyze and implement solutions to operational support needs as requested.
• Respond to building operational needs and work with building/terminal managers closely to resolve any support requirements.
• Effectively train, manage and motivate personnel to perform support role on assigned projects.
• Develop / train support team member to perform efficiently and effectively during support assignments.
• Coordinate and delegate associated project assignment to OST staff in order to achieve target tasks
• Effectively present information to top management, and/or boards of directors.
• Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Interpret a variety of instructions furnished in written, oral, diagram, or schedule form and implementation of all cargo operational procedures
• Ability to operate/train equipment and hold necessary licensing.
• Enforce company's Standard Operating Procedures and policies.
• Assure proper compliance with local and international laws and regulations.
• Must be able to work weekends (Friday, Saturday and Sunday), holidays and days off.

Minimum Requirements

• Two to five years previous management/specialist supervisory experience in field service duties
• College degree or equivalent experience.
• Independent judgment and decision-making skills required. 
• Minimum typing speed of 30 WMP and ability to learn PC skills and apply knowledge

Preferred Skills

• Airline pricing experience
• Ability to read, write, fluently speak and understand the English language.
• Excellent interpersonal skills, written and oral communication skills. 
• Familiarity with personal computer software helpful

Physical Requirements/Working Conditions

• Remain in a stationary position 50% of the time.
• Occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer.
• Walk short distances.
• Reach above and/or below shoulder.
• Handle/grasp documents or office equipment.
• Sit and/or stand for short or extended periods of time.
• Lift/carry/move objects, files and documents up to 10 pounds.
• Work in an office environment using standard office equipment.
• Talk, listen, and speak clear