Manager, Experience and Engagement Management - Healthcare Digital

The Opportunity

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future. 

Join our team as the expert you are now and create your future.

Position Summary

Managers play a vibrant, integral role at Huron. Their invaluable knowledge reflects in the projects they manage, and the teams they lead. As change leaders, our Managers build long-standing partnerships with clients, while collaborating with colleagues to solve our clients’ most pressing business challenges. Huron Managers shape and deliver results that seamlessly align with client goals, visions, and missions. Remarkably versatile, our Managers also spend significant time mentoring junior staff on the engagement team—where they share expertise as well as feedback and encouragement. This benefits Huron profoundly as it promotes a culture of respect, unity, collaboration, and personal achievement.

Huron is big enough to offer the opportunity and exposure you need for your career growth—but small enough to give you individual attention needed for professional development. Every colleague contributes to who we are as an organization—and the more you evolve, the more we do. Create your future at Huron.

Engagement Managers develop long-lasting client relationships and use their deep industry expertise to serve as a trusted advisor in the development and delivery of patient experience architecture. They lead cross-functional teams in a virtual format to build modern technology solutions supporting large-scale patient experience programs. They are passionate about acquiring, managing, and mentoring high-performing team members as well as the tools and techniques that they use.

The Manager, Experience and Engagement Management is responsible for the overall success of delivering an experience management program (e.g. Qualtrics XM). They have exceptional customer and project management skills with the ability to build strong, working relationships with clients at some of the largest organizations around the globe. As a healthcare subject matter expert, they leverage their knowledge of EMR integration and HL7 messaging to assist with program scoping and implementation project management. Key to success in this role is previous Qualtrics experience with the ability to thoroughly understand the value proposition and expertly navigate, problem-solve, and improve SaaS technology while working with external partners.

This role is at the heart of Huron’s relationship with our clients. They will create a remarkable onboarding experience to set the tone for the partnership. They will listen carefully to understand our client’s goals and, as trusted experts, communicate effectively how our solutions will address the complex challenges they face. Throughout the engagement, this person will partner closely with client leaders to ensure they realize the value of their new program and that new opportunities to mature their organization are identified and closed with renewals or expansions into other services.

Qualifications

JOB REQUIREMENTS:

• Lead project schedules that span the entire solution delivery lifecycle from design to release, ensuring on-time delivery of best-in-class solutions that truly delight our customers.
• Lead a diverse, cross-functional project team and clearly communicating goals, roles, responsibilities, and desired outcomes to your project teams and partners.
• Handle the client relationships, including all client communications with the clients’ Business owners and IT leaders.
• Define programs, writing detailed functional specifications and delivering projects that meet dynamic business needs.
• Lead project scope, budget, and resource allocation to ensure effective, efficient program execution.
• Lead internal coordination efforts and communication, including regular project updates to our executive team.
• Co-develop end-to-end test plans with Quality Engineering and for user acceptance testing.
• At project conclusion, successfully transition the client and project to Support and Customer Success.
• Support the building and scaling of Huron’s Experience Management team, by leading, advising, and growing team members to engage with clients on the consulting services and enabling technologies required to modernize and advance their experience management capability.
• Possess expert knowledge of Huron’s Experience Management Solutions for the purposes of supporting engagement delivery and sales pursuits.
• Strong leadership and management skills aligning to Huron’s core values and competencies.
• Excellent communication