Account Luxury Manager

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team!

The Account Luxury Manager (ALM) is a key sales position at The RealReal. As an ALM, you will use your sales and relationship acumen to drive repeat business by acquiring consigned items from our existing clients. 

You have an entrepreneurial spirit and can adapt to shifting priorities to achieve and exceed sales goals. You're customer-obsessed, adaptable, and passionate about luxury brands, fashion, and sustainability. 

Above all, you embody the TRR culture through collaboration, driving results, and building for the future.

Compensation | Benefits | Perks

• Base salary plus uncapped commission
• $1,500/month commission + additional $500 bonus potential (at target) - top performers earning over $3,500/month
• Annual Elite Club Trip for top performers
• Monthly sales competitions (i.e. cash | prizes | site credit | stock)
• 401K (with company matching up to $1000)
• Medical, Dental, & Vision Insurance

What You Get To Do Every Day

• Drive new sales from established consignors 
• Follow-up on sales leads generated by marketing team
• Leverage strong consignor relationships to gain referrals for new consignors
• Outreach daily to existing clients (50-100 per day) 
• Attend client appointments (typically less than 30 miles one way - mileage reimbursed)
• Provide an outstanding customer experience
• Review contract with client during virtual or at-home appointments
• We’ll train you to set pricing expectations and develop deep knowledge of luxury 
• Must live within 25 miles of assigned territory
• Ability to meet with clients in person regularly anywhere in assigned territory

What You Bring To The Role

• Motivated by a competitive spirit to excel and achieve in a sales driven environment 
• Ability to build rapport, establish trust, provide empathy and build credibility with clients quickly
• Efficiency and strong organizational, time management and communication skills
• Ability to use technological tools with ease G-Suite, Email, SalesForce, CRM
• Ability to commit to 40 hours per week and occasionally work off-hours
• Ability to lift and move up to 25 lbs
• Ability to travel 50% within local market
• Must live within 25 miles of assigned territory
• Ability to meet with clients in person regularly anywhere in assigned territory
• A current, valid driver’s license (except in Manhattan and Chicago markets)
• Car insurance that meets or exceeds local requirements
• A satisfactory Motor Vehicle Record (MVR)

 

The expected salary for this role is $50,000. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

GHR7818 #LI-AS15 #LI-Hybrid

 

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, s