See yourself at Twilio

 

Join the team as Twilio’s next People Operations Generalist.

 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

 

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to support delivery of People priorities. You will be an integral part of the People Operations team, reporting to the Senior Manager, People Operations and partnering closely with regional and functional HRBPs and with COEs across the People team. 

Twilio is looking for a People Operations Generalist who lives the Twilio Magic and has a demonstrated track record of providing advice and assistance with HR queries in a wide variety of areas including benefits & compensation, offboarding, global mobility and employee relations. 

 

Responsibilities

In this role, you’ll:

• Partner with the HRBP team to support program rollouts and ongoing process execution

• Provide operational support to employees and internal partners in areas including, but not limited to, Benefits, Compensation, Background Checks, HR Systems (Workday, Greenhouse, ServiceNow), and Global Mobility

• Help to execute the operations for business led initiatives (re-orgs, job role and level assessments, etc)

• Work within the ServiceNow ticketing system to address more complex direct manager and employee requests

• Partner cross functionally with key stakeholders: Payroll, IT, Compliance, Recruiting, Compensation, etc. to ensure communications, program, and process alignment

• Oversee employee offboarding process, including conducting exit interviews, and providing exit survey analysis

• Prepare HR reports and metrics, including headcount, turnover, and other HR-related analytics.

• Assist the employee relations team with performance management support and manager coaching

• Maintain confidentiality of core HR data and projects

 

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

 

Required:

• 3+ years experience in an HR role partnering with corporate employees and managers

• You are a decisive problem solver with a "get it done" attitude who will thrive in a fast-paced, sometimes ambiguous environment

• Strong ability to make administrative and procedural decisions and exercise judgment with sensitive and confidential issues

• Strong data analysis skills and ability to share recommendations with stakeholders

• Demonstrates employee focus and managing proactive communication to ensure optimum HR support

• Keen to continue learning and developing their skill set, having a growth mindset

 

Desired:

• Proficiency with HR systems, such as Workday and ServiceNow

Location

 

This role will be remote based in the US but is not eligible to be hired in CA, NY, WA, PA, NJ or CT.

 

This role is fully remote with as needed access to a Twilio office.

 

Travel is not typically required for this role.

 

Other Notes

 

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

 

The estimated pay ranges for this role are as follows:

• Based in Colorado: $82,080.00 - $102,600.00  

• This role may be eligible to partic