Customer Advocacy Manager

Who We Are

In today’s work environment, employees use a myriad of devices to access IT applications and data over multiple networks to stay productive, wherever and however they work. Ivanti elevates and secures Everywhere Work so that people and organizations can thrive. 

While our headquarters is in the U.S., half of our employees and customers are outside the country. We have 36 offices in 23 nations, with significant offices in London, Frankfurt, Paris, Sydney, Shanghai, Singapore, and other major cities around the world.

Ivanti’s mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build and deliver world-class solutions for our customers. 

Our Culture - Everywhere Work Centered Around You

At Ivanti, our success begins with our people. This is why we embrace Everywhere Work across the globe, where Ivantians and our customers are thriving. We believe in a healthy work-life blend and act on it by fostering a culture where all perspectives are heard, respected, and valued. Through Ivanti’s Centered Around You approach, our employees benefit from programs focused on their professional development and career growth. 

We align through our core values by locking arms in collaboration, being champions for our customers, focusing on the outcomes that matter most and fighting the good fight against cyber-attacks.  Are you ready to join us on the journey to elevate Everywhere Work? 

Why We Need You!

At Ivanti, our customers are at the heart of everything we do, and their stories are the most powerful testament to the value we deliver. To help us amplify this impact, we’re seeking a Customer Advocacy Manager to lead a strategic, customer-centric advocacy program that elevates our brand, drives business growth, and fosters deep customer loyalty. In this role, you will orchestrate key initiatives to grow and engage our customer advocate network, aligning their influence with Sales and Marketing objectives to support customer acquisition and enhance Ivanti's reputation in the market. We’re looking for someone who is passionate about curating exceptional “white-glove” experiences for our advocates, managing programs that showcase and celebrate their successes, and producing compelling assets that shape Ivanti's market presence. If you're ready to be the driving force behind our customer advocacy strategy, we want to hear from you!

About The Team

The Ivanti Customer Community and Advocacy Team is a dynamic global group dedicated to delivering exclusive, high-value experiences that foster meaningful engagement with our customers. Our mission is to create vibrant opportunities for connection, collaboration, and empowerment, aiding product adoption, driving customer retention, and strengthening long-term relationships. By nurturing a network of passionate customer advocates, we amplify their voices to influence peers and enhance Ivanti's brand impact worldwide. With a relentless focus on authenticity, innovation, and customer-centricity, we strive to empower our customers and celebrate their successes every step of the way.

What You Will Be Doing

• Manage Customer Advocate Database: Oversee the organization and maintenance of the customer advocate database, ensuring timely fulfilment of Sales and Marketing requests with accurate and relevant information, aligned with strategic objectives.
• Expand Advocate Network: Develop and implement innovative initiatives aimed at growing the customer advocate network, leveraging their influence to enhance brand reputation and drive customer acquisition.
• Elevate Advocate Experience: Curate a high-touch "white-glove" experience for customer advocates, fostering loyalty and engagement through exceptional service and personalized communication.
• Reference Tool Management: Lead the management of ReferenceEdge, optimizing its functionality to support the needs of the Sales teams and drive program efficiency. 
• Peer Review Management: Strategically manage Ivanti's key peer review platforms, driving the growth of customer reviews, particularly for key go-to-market solutions, to enhance credibility and market presence.
• Recruit Customer Speakers: Identify and recruit compelling customer advocates to speak at events, showcasing their success stories and fostering a strong community presence.
• Support Analyst and Media Engagement: Facilitate Customer Advocate collaboration with analysts and media represent