Copier Parts Technician II

Marco is a high-performing technology services company with a track record of creating rewarding careers. Whether you are early in your career ready for an exciting opportunity, or an experienced professional eager to elevate your skills with a Print & IT services and consulting industry leader, then you have come to the right spot.
More about us. We make business technology Simple. Secure. Better.  We do it all – from hosted/cloud services, copiers/printers, managed services, phone systems, document management, business IT services and audio/video systems.  We are an organization with strong partnerships between sales and service.  We have hundreds of sales professionals, engineers, and technicians ready to fix any and all customer problems. With over 50 years in the industry, Marco has a Gold Standard Culture with a focus on employee engagement, client satisfaction, vendor partnerships, and community partnership.   
Join our growing team. You won’t regret it.
POSITION SUMMARY/OBJECTIVE:The Copier Used Parts Technician is responsible for salvaging functioning components from used copiers in an effort to decrease the consumption of new parts and increase profit margin.   
ESSENTIAL FUNCTIONS:1.      Identify areas of used copiers that have salvageable parts or components through the use of diagnostics.2.      Disassemble and remove functioning components from used copier devices for salvaging.3.      Prepare used parts and components for deployment.4.      Manage and maintain an accurate used parts inventory that most effectively limits the consumption of new parts.5.      Manage the parts removal from new product to satisfy field needs following the S-Rob procedures.6.      Assist Technicians in locating parts needed to facilitate field repairs from the used parts inventory.7.      Meet established metrics and benchmarks and comply with procedures and expectations.8.      Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment.9.      Accurately maintain and comply with documentation and service procedures in a timely basis to include time entry process.10.   Attend required company and departmental meetings.11.   Perform other related duties as assigned by direct manager or supervisor.

QUALIFICATIONS:

• EDUCATION
• High School diploma and 2+ years of experience or Associate's Degree.


• EXPERIENCE
• 2+ years of previous related experience.
• Sharp, Canon, HP and/or Konica direct service experience preferred.


• LICENSES AND CERTIFICATIONS
• Valid Driver’s License, proof of personal insurance and clean driving record.

REQUIRED SKILLS:

• 1.      Proficiency with business collaboration tools such as MS Office applications, Outlook and company specific programs.
• 2.      Demonstrate attention to detail.
• 3.      Strong communication skills and the ability to develop and maintain collaborative relations among all levels of an organization.
• 4.      Strong ability to exercise independent judgment.
• 5.      Identify and resolve problems in a timely manner; Gather and analyze information skillfully; Work well in group problem solving situations.
• 6.      Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback; Contribute to building a positive team spirit; Put success of team above own interests; Able to build morale and group commitments to goals and objectives; Support everyone's efforts to succeed.
• 7.      Cost Conscious - Conserve organizational resources.
• 8.      Treat people with respect; Work with integrity and ethically; Uphold organizational values.
• 9.      Follow policies and procedures; Complete administrative tasks correctly and on time; Support organization's goals and values
• 10.   Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality; Apply feedback to improve performance; Monitor own work to ensure quality.
• 11.   Meet productivity standards; Complete work in timely manner; Strive to increase productivity; Work quickly.
• 12.   Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly.
• 13.   Adapt to changes in the work environment; Change approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• 14.   Follow instructions, respond to management direction; Take responsibility for own actions; Commit to long hours of work when necessary to reach goals; Complete tasks on time or notifies appropriate person with an alternate plan.

Benefits: We’re not just competitive when it comes to business tech – we’re also pretty proud of what we offer our employees. Our benefits include medical, dental, and vision insu