Senior Implementation Consultant (SaaS)

Aravo Solutions, Inc. is a global leader in third-party risk management, ESG, and vendor lifecycle management solutions. Our cloud-based platform empowers organizations of all sizes, from Fortune 100 to mid-level enterprises, streamline vendor management processes, mitigate risk, and drive strategic decision-making. We provide guidance globally for the most complex third-party networks in the world, helping them manage risk, achieve compliance, and protect their reputations. 

Join us at Aravo Solutions, where we are passionate about helping companies eliminate corruption and social injustice from their extended enterprises. You will have the opportunity to work alongside industry experts, leverage the latest technologies, and contribute to shaping the future of vendor management! 

Position Overview: 

The Implementation Consultant will join our Professional Services team to assist in implementation and services projects for Aravo customers. You will be responsible for the technical implementation delivery of third party risk management systems for enterprise clients, which involves configuring the Aravo platform, creating training documentation, and testing software. Strong communication is critical for this role, as you will need to communicate client enhancement and support requests to the product team and advocate for timely updates. 

Key Responsibilities: 

• Assist in the implementation delivery of assigned projects 
• Work as a team member on all aspects of Aravo delivery including but not limited to: 
• Participate in requirements gathering sessions 
• Translate client requirements into Aravo configuration requirements 
• Configuration of Aravo solution 
• Document configuration 
• Create training documentation 

• Assist with testing and breakfix activities 
• Clearly communicate client use cases and requirements to other teams within Aravo such as support, QA, product management and engineering 
• Provide feedback / suggestions on internal process 
• Provide updates to project leads on the status of deliverables vs. schedule 
• Work in an agile environment where you will place heavy focus on best practice approaches and delivery of scope - both are critical to succeed in this role 
• Working under a Senior Consultant or Principal Consultant, take ownership of a small component of a project. Examples include but are not limited to: 
• Collection, documentation and configuration of a client’s Aravo workflow needs including documentation and communication to Product Management of any product gaps. 
• Creation of UAT scripts and management of UAT issues list. 
• Creation of custom buyer training materials such as quick reference guides and training labs, set up of database for training and leading on-site customer training. 
• Use of project templates and tools appropriately and effectively 
• Work autonomously to achieve desired outcomes of a project 

Requirements

Qualifications: 

• 2+ years of professional experience working as a team member for software delivery implementations 
• 1+ years of professional experience independently leading small software delivery implementations or leading components of larger deliveries 
• 1+ years of professional experience with procurement software or within a vertical industry applicable to Aravo’s client acquisition strategy 
• Proven ability to effectively translate complex business needs into a software delivery plan and to document and communicate that plan 
• Bachelor's degree preferred 

Skills: 

• Elementary understanding of a software delivery life cycle and more than one type of delivery methodology 
• Elementary understanding of delivery challenges that are specific to a SAAS delivery environment 
• Proven ability to leverage other team members to accomplish tasks 
• Excellent communication and customer-facing presentation skills 
• Aptitude for providing support in constructing relationships within customer base to provide opportunity for expansion and growth 
• Team player that is motivated and takes the initiative to deliver 
• Must be organized and have the ability to multitask in a fast-paced environment 
• Capable of working autonomously to desired outcomes of a project 
• Must be organized and able to multitask in a fast paced environment 

Why Join Us: 

At Aravo Solutions, Inc., we offer a dynamic and inclusive work environment where employees are encouraged to innovate, grow, and make a meaningful impact. We provide competitive compensation and benefits packages, opportunities for professional development, and the chance to work alongside industry experts on cutting-edge projects.