Sr Technical Support Analyst

At CJ Schwan’s, we don’t just make food — we help create moments that matter. From kids devouring pizza after soccer practice, to students laughing over dumplings in a cafeteria, to families enjoying pie during the holidays, our team members play an important role in bringing those everyday moments to life. Our portfolio includes iconic pizzas, global flavors and timeless desserts from brands like Red Baron®, bibigo®, Tony’s®, Big Daddy’s®, Freschetta®, Pagoda®, Edwards® and Mrs. Smith’s®. Enjoyed in homes, schools, restaurants and just about everywhere people shop and eat, our products reflect a commitment to quality, innovation and the power of food to bring people together.

 

Our brand-new, 700,000-square-foot Asian-style food manufacturing facility in Sioux Falls, SD, is taking shape — and we’re ramping up hiring for key roles. This is your chance to be part of something from the ground up. We’re building a strong, experienced team ready to bring this new site to life and shape its future together.

 

As a Senior IT Systems Support Analyst you will support, manage, and enhance our IT systems infrastructure—keeping our production moving, employee’s technology up, running, and secure.

What You Will Do:

 

• Manage and maintain desktop/laptop hardware, software, and standardized system images, including updates and patches.
• Lead Windows, Office, and client application deployments in partnership with engineering and development teams.
• Maintain SLAs for incident and service requests and ensure accurate inventory of all end user computing devices.
• Monitor system performance, strengthen endpoint security, and respond to critical cybersecurity events.
• Collaborate with vendors and contractors to ensure service quality and technology alignment.
• Research, recommend, and integrate new technologies to enhance system reliability and operational efficiency.
• Provide technical guidance and mentorship to junior support staff.

What We Look For:

• Associate’s degree or equivalent experience preferred but not required
• Minimum 5 years of relevant IT experience, including Technical Support Analyst experience
• Expertise in Windows OS, Microsoft Office Suite, and scripting tools
• Strong troubleshooting skills for hardware, operating systems, and networking
• Ability to provide strong customer service including written and verbal communication
• Solid understanding of network concepts and IT best practices
• Proven ability to deliver effective, client-focused IT solutions
• Motivated to stay current with emerging technologies and industry trends

 

What We Offer:
The base salary range for this position is $54,000 to $89,000 annually, with eligibility for a 5% annual incentive bonus based on organizational performance. The range reflects factors such as experience, skills, education, certifications, and location, and starting salary may fall anywhere within the stated range.
Beyond base salary, we offer a competitive Total Rewards package designed to support your overall well-being, including comprehensive health benefits, time off programs, and retirement and financial offerings

 

CJ Schwan’s and its subsidiaries are Equal Opportunity Employers. All qualified applicants will be considered without regard to race, color, religion, gender, age, disability, veteran status, national origin, or any other protected characteristic. We provide reasonable accommodations for individuals with disabilities or sincerely held religious beliefs. For accommodation requests or assistance with the application, please email career.search@schwans.com.

Qualifications

Education: Associate's Degree or equivalent

Years of Related Experience: 5 - 8 years related experience with minimum of 2 years as Technical Support Analyststrongly preferred

Knowledge/Skills/Abilities: Advanced proficiency in the operation of a personal computer in a Windows environment toinclude the Microsoft Office Suite and Outlook; intermediate proficiency with numeric data analysis; intermediateinterpersonal and communication skills; advanced knowledge in network concepts, practices, procedures and deviceintegration to network; intermediate presentation skills; demonstrated strong ability to effectively understand andrespond to client issues with effective IS/IT solutions; demonstrated self-motivation for staying abreast of emergingtechnologies; in-depth knowledge of trouble-shooting and break/fix activities for desktop and laptop computingplatforms, including standard hardware, operating system standard applications, networking protocols, andinfrastructure environment; demonstrated ability to drive a motor vehicle.