Administrative Support

Why Work for Assurance Cremation?

Service

• At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.
• Work with leading experts in the funeral and cemetery profession.

Benefits

• Financial assistance programs encouraging employees through education and development in industry related subjects.
• Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges.
• Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.
• Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
• Employee Discounts on services, merchandise, and property to help our team members in their time of need.

Culture

• We value honesty, courage, integrity, ethical behavior and the development of personal growth.
• We are rooted in the communities to provide a personal touch to every family we serve.
• We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.

Summary/Objective

This position is the primary administrative support role in most of Park Lawn’s individual businesses and is accountable for managing a variety of administrative tasks to ensure the funeral home runs smoothly and the expectations of our client families and their guests are exceeded.

Essential Functions

• Answers telephone and give information to callers or routes calls to the appropriate person and places outgoing calls for the business.
• Greets and escorts all visitors and their guests.
• Enters, updates and maintains contracts, files and related systems for the business.
• Assist families with processing necessary paperwork and scheduling appointments.
• Receives and records payments from families.
• Process deeds and/or other required state, local or federal filings monthly.
• Composes and types correspondence as needed.
• Compiles and reports on statistical data as required by the business or General Manager.
• May serve as, or support, business timekeeper and maintain local files.
• Coordinates and maintains office supplies and equipment.
• Serves as a backup in other administrative functions as needs dictate.
• Special Projects as assigned.
• Other duties as assigned.

Competencies

• Communication Proficiency.
• Teamwork Orientation.
• Detail Orientation.
• Thoroughness.
• Customer Service Orientation.
• Time Management. 

Required Education, Experience, Certifications and Licensure 

• High School Diploma or equivalent.
• Minimum two years of administrative or bookkeeping experience.
• Previous experience supervising staff preferred.
• Working knowledge of basic accounting principles
• Proficient with multi-line phone systems and general office equipment
• Valid state issued driver’s license in good standing and acceptable driving record. 

Additional Eligibility Qualifications

• Attend and perform work in a professional and courteous manner in accordance with the employer’s requirements.
• Able to read, write and speak English fluently.
• Bilingual is a plus.
• Proficiency and accuracy with numbers.
• Able to maintain a strict level of confidentiality.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access and PowerPoint) required.
• Excellent interpersonal and communication skills.
• Maintains a positive attitude and working environment through organization and communication.
• Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment.

Supervisory Responsibility

This position has no direct supervisory responsibilities. 

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The duties associated with this position are generally performed in an indoor office setting.
• Outdoor duties may require exposure to natural elements such as inclement weather, ext