Associate Manager, SF Quality Assurance

UMA is a nonprofit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus. 

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• $50,000 Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
• Pet Insurance
• Identity Theft Protection

Purpose of the Position:

• The Associate Manager, SF Quality Assurance is responsible for processing and completing accurate and timely R2T4 calculations and NSLDS reporting requirements, why applying applicable regulatory requirements.

What you’ll do:

• Anticipated hourly pay: $25.86

Career Level Expectations:

• Lead, coach, and develop team members; does not have direct reports.
• Sets goals and objectives for team members for achievement of operational results.
• Handles problems and uses critical thinking to solve.
• Ensures policies, practices and procedures are understood and followed by direct reports and stakeholders.
• Desire for growth and professional development.

 

Required Skills/Experience:

• High School Diploma or equivalent experience.
• Working knowledge of Title IV regulations
• Must not have a federal student loan appearing on the NSLDS database with an unresolved default status reported.
• Ability to multi-task and handle a high-pressure environment with timeline
• Skills – relationship management, interpersonal communication, time management/prioritization, business acumen, and professionalism.
• Ability to professionally communicate fluently in verbal and written English.
• Ability to support a diverse and inclusive work environment.
• Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role.

Preferred Requirements:

• Any degree and/or strong or advanced proficiency in the above required skills/experience.
• Minimum 1 year of experience in a Student Finance leadership role.
• Strong or advanced proficiency in any of the above required skills/experience.
• Ability to work independently and make sound decisions with minimal supervision and direction.
• Experience with
• Certifications, Licenses.
• Proficient in MS Office (Word, Excel, PowerPoint) and other business tools such as Microsoft Teams.
• Other skills or abilities – conflict resolution, quality assurance, process improvement, training/coaching, accountability, and adaptability.

Compliance: 

• Demonstrate knowledge of, and carefully follows all applicable state laws and rules, federal and state compliance requirements and regulations including those prescribed by the U.S. Department of Education, accrediting agencies, state regulations and internal policies and procedures.  
• Effectively communicate compliance requirements to other staff as appropriate and quickly escalate any compliance concerns to the Compliance department. 

Work Environment/Physical Demands:

• This is a full-time remote position, with occasional planned onsite travel required.
• Home office set up, quiet place to work, and ability to hard wire into high-speed internet connection.
• May require setup of computer equipment, accommodation consideration available upon request.
• Flexibility to work evenings and weekends, as needed.

 

OUR VALUES

Our institutional values are shaped and validated by our team members. They describe how we strive to operate and are the standards of behavior we look to embody. 

 

ACT WITH INTEGRITY

We operate honestly and ethically in an industry-compliant fashion. We are fair and trustworthy in our interactions with all we serve. Our team members, at all levels, lead by example and strive to do the right thing for our students and for each other. We are disciplined professionals who strive to be straightforward and dependable.