Traveling Smile Consultant

Description

Position Summary:

The Traveling Smile Consultant (TSC) plays a vital role in supporting patient conversion and treatment acceptance across our network of practices. This role is designed for a high-performing sales consultant who is flexible, independent, and motivated by both results and impact. The TSC will provide on-site support in practices experiencing coverage gaps, onboarding new Smile Consultants, or requiring sales performance improvement.

Key Responsibilities:

• Conduct on-site new patient consultations, building trust and communicating the value of care in a compelling, empathetic, and effective manner.
  
  
• Maintain ownership of patient follow-up and communication to support case acceptance; timeframes for follow-up may be customized based on assignment.
  
  
• Close treatment plans with confidence and clarity, driving conversion through education and relationship.
  
  
• Serve as interim Smile Consultant during:
  
  
  • Maternity or extended leave
    
    
  • SC turnover and transition periods
    
    
  • High-growth or new locations
    
    
  • Underperforming locations
    
    
  • Onboarding and training of new SCs
    
    
• Collaborate with Practice Operations Managers and Doctors to ensure consult processes are aligned and supported.
  
  
• Document and report consult activity, outcomes, and follow-up efforts in CRM tools and tracking sheets.
  
  
• Participate in virtual team calls, sales training, and coaching sessions to support continuous improvement.
  
  

Performance Expectations:

• Target case acceptance rate of 40% or higher
  
  
• Maintain organized and timely follow-up communication with all consults
  
  
• Deliver weekly reports on consult outcomes and pipeline status
  
  
• Exhibit flexibility and professionalism while traveling and integrating with new teams
  
  
• Contribute to a positive and consistent patient experience regardless of location
  
  

Travel Expectations & Support:

This position requires 100% travel, primarily Sunday–Thursday, with four weeks on the road per month. Occasional flexibility may be provided to accommodate personal needs or special assignments.

Travel logistics include:

• Flights booked by consultant using Ramp Travel or a designated portal (target budget: under $500 round trip)
  
  
• Hotel accommodations under $125/night
  
  
• Daily per diem of $75 for meals
  
  
• Ramp card with $10,000 limit for approved expenses
  
  
• All travel and compensation costs billed to the practice(s) supported
  
  

Occasional long-term assignments (2–4+ weeks) may be required and supported accordingly (e.g., bringing family along, extended lodging, etc.).