AVP of Observability Engineering

AVP & Reliability Engineering - IE05HE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

         

AVP of Observability Engineering  

 

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. 

  

The Observability Engineering team is seeking an accomplished and visionary AVP of Observability Engineering to lead the design, delivery, and continuous evolution of a cutting-edge, AI powered observability ecosystem. This leader will ensure security, efficiency, and resiliency across The Hartford’s technology platforms by driving innovation in monitoring, logging, alerting, and content delivery networkcapabilities. You will own a team of subject matter experts who are responsible for the full agile lifecycle of product development, support, and operational responsibilities of maintaining key instrumentation platforms, and will partner with our SRE group to offer the highest levels of availability. 

  

In this pivotal role, you will own and optimize enterprise observability platforms including Splunk, Dynatrace, Akamai, and related tooling, while embedding Generative and Agentic AI capabilities to transform how we detect, diagnose, and resolve issues. Your mandate includes leveraging AI-driven insights for anomaly detection, automated RCA (Root Cause Analysis), and predictive alerting to reduce MTTR and improve reliability. 

  

This is not just about monitoring—it’s about predictive resilience. By combining industry-leading observability tools with AI, you will redefine how The Hartford anticipates and resolves issues, ensuring exceptional customer experience and operational stability. 

 

This role will have a Hybrid work schedule, with the expectation of working in an office (NYC, Columbus, OH, Chicago, IL, Hartford, CT or Charlotte, NC) 3 days a week. Candidates must be authorized to work in the US without company sponsorship.  

 

 Key Responsibilities 

  

• Define and execute the observability strategy for The Hartford, ensuring alignment with business objectives and resiliency goals. 

• Champion innovation by overlaying AIcapabilities into observability workflows—enabling intelligent alert correlation, automated incident summaries, and proactive risk mitigation. 

• Oversee enterprise observability platforms including Splunk (logging, dashboards, compliance) and Dynatrace (APM, infrastructure monitoring). 

• Establish OTel-firs