Communication Operations & Optimization, Sr. Specialist (Technology and Innovation)

Department:

14204 Enterprise Corporate - People & Culture Activation

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Monday-Friday business hours. This is a remote role. Advocate may approve remote workers who reside in the following registered states: AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.Generative AI agent developmentWorkflow automation

Pay Range

$44.15 - $66.25

A technology-forward, Artificial Intelligence (AI) expert poised to enhance the organization’s digital and AI-driven communications strategy and be accountable for the development and implementation of custom AI agents/skills. A leader in SharePoint development and maintenance and a core player in the management of the organization’s intranets. Will also focus on metric gathering, analysis and process improvement.

Major Responsibilities:  

• Support the execution of Advocate Health’s internal communications content strategy, in line with the wider internal communications strategy and business strategy and priorities 

• Support the tech-focused drivers of the communications strategy, including the integration and evolution of intranet-style platforms, the building and maintenance of SharePoint sites to serve the strategy and the platform crosswalk strategy that drives audience management 

• Executes the processes in place to plan, produce, govern and measure communications content across multiple teams and platforms 

• Implements the governance and segmentation of distribution lists to ensure targeted and efficient communication and partner with IT and data teams to maintain clean, up-to-date audience data and access controls 

• Integrates the use of AI tools and innovative solutions to improve message targeting, personalization and performance tracking 

• Support experimentation with new technologies to enhance message delivery and audience reach 

• Execute on the centralized "air traffic control" function to coordinate timing, relevance and frequency of messages 

• Gather and report out on success metrics, making recommendations for continued improvement 

•  Support the tech-focused drivers of the communications strategy, including the integration and evolution of intranet-style platforms, the building and maintenance of SharePoint sites to serve the strategy and the platform crosswalk strategy that drives audience management
• Integrates the use of AI tools and innovative solutions to improve message targeting, personalization and performance tracking
• Provide AI education to the broader team, acting as a resource and expert for best practices
• Execute on the reimagined intranet and internal digital communications strategy
• Execute the processes in place to plan, produce, govern and measure communications content across multiple teams and platforms
• Support experimentation with new technologies to enhance message delivery and audience reach
• Execute on the centralized "air traffic control" function to coordinate timing, relevance and frequency of messages
• Gather and report out on success metrics, making recommendations for continued improvement

Minimum Job Requirements 

Education 

Bachelor’s degree in communications, journalism, public relations, marketing, advertising or other business-related field, or bachelor’s degree combined with relevant experience.