Quality Review Specialist, CPPA (Remote Available)

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

CPPA CORS Team - Troyer

Job Summary:

This is an entry-level position that supports the CPPA CORS team by assisting in the review and production of partner site materials about professional behavior, with regular guidance. We are looking for someone who:
•  thrives in a fast-paced environment with daily deadlines
•  successfully manages multiple parallel tasks and easily pivots throughout the day
•  communicates clearly and in a timely manner
•  has a keen eye for detail
•  has good reading comprehension
•  is experienced in using Microsoft Excel and Adobe Acrobat

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KEY RESPONSIBILITIES

• Performs quality review and edits of documents.

• Assists in analyzing document content and designing intervention and training materials.

• Identifies areas for improvement in production process.

• Identifies trends/issues in preliminary data and report trends/issues.

• Assists in the implementation of interventions.

• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES

• Critical Thinking (Novice): The objective analysis and evaluation of an issue in order to form a judgment.

• Data Analysis (Novice): The ability to analyze data in an accurate manner.

• Process Improvement (Novice): Identifies, analyzes and improves upon existing business processes for optimization and to meet standards of quality.

• Quality Assurance (Novice): Understands the goal of increasing organizational productivity and individual performance by making the products and services within your work assignments more efficient and more effective.

• Communication of Results (Novice): Communicates results and recommendations to customers in a concise and non-technical format. Clearly states implications and potential next steps. Presents analysis, ideas, and findings using the appropriate data visualization and presentation tools [such as Word, Excel, Tableau, and PowerPoint].

About the Department:

Vanderbilt Health Center for Patient and Professional Advocacy

The Vanderbilt Health Center for Patient and Professional Advocacy (CPPA), provides services, education and research that support the pursuit of professionalism and high reliability for medical centers and health systems worldwide.

Our programs, PARS® (Patient Advocacy Reporting System) and CORSsm (Coworker Observation Reporting System), use the observations and experiences of patients, families and fellow medical team members to create local and national data and discipline-specific benchmarks to identify, address and support the small group of physicians, advanced practice professionals, nurses, physician assistants and academic/research faculty who model disrespect towards patients, colleagues and trainees.  

The CPPA team, in partnership with research colleagues across the United States, has shown that clinical team members identified as modeling disrespect are associated with excessive malpractice claims experience. Their patients are at elevated risk for experience avoidable medical and surgical complications. Disrespectful behavior has also been shown to contribute to nursing turnover, reduce job satisfaction and threaten teamwork. In addition, individuals identified as high risk may be facing challenges that interfere with their ability to perform at their best professionally. 

CPPA partners with leaders from more than 300 health systems worldwide. Our work supports the core values and professional expectations that are foundat