Quality Assurance (User Experience) Manager

Who We Are:

We give end users THE CONNECTED LIFE EXPERIENCE™ – the SEAMLESS, EFFORTLESS, AND ROBUST CONNECTIVITY EXPERIENCE they expect, and shows property owners how to BREAK THE BOUNDS OF UNINSPIRED CONNECTIVITY™ to increase revenue, improve customer/resident satisfaction and ultimately increase the value of their property.

We offer complete guest, resident and customer internet and connectivity solutions, including enterprise-class software, network design, engineering, professional services, ongoing maintenance, network monitoring, multi-lingual support, revenue reporting and authentication tracking.

We currently serve over 3,600 customers globally—comprised of over 1 million guest rooms and apartment units—across multiple industries including hospitality, student housing, multi family and senior living.

IN 2020 we launched PlatformONE— a world-class fully integrated wireless connectivity software platform to enhance customer opportunity and experience. PlatformONE offers property and venue owners a wide range of opportunities to leverage the latest advancements in wireless connectivity including 5G, Wi-Fi 6, Wi-Fi Certified Passpoint®, and next-generation IoT. PlatformONE Provides a single integrated network management plane for delivering fully managed solutions that optimize your guests’, residents’, and customers’ Connected Life Experience™.

What You will Do:

The Quality Assurance-QA (User Experience-UX) Manager (QAUX) is responsible for quality assurance of our networks and ensuring that user experience is optimized. They will also be a critical link in the handoff to support so that our networks not only perform well but are also easily “supportable.”

Job Duties/Responsibilities:

• Overall quality control of our networks, particularly at project close: support transition.
  
• Conduct extensive wireless surveys.
• Recommend and make changes to network configurations.
• Work with support engineering team to introduce configuration changes across broad set of customer networks.
• Work closely with client personnel (IT, general management, etc.) and serve as the SDI brand ambassador when onsite.
• Ensure networks adhere to brand standards.
• Possess strong technical skills to understand how to fine tune networks.
• Serve as a senior level engineer as needed to work directly with property IT and property management as well as brand IT and brand programs teams.
• Sign-off on network transition to support.
• Assist the product and engineering teams in driving Single Digits reference architecture.
• Understand the technical aspects of the brand standards and Single Digits reference architecture.
• Ensure compliance with any brand-required training and certification.

Requirements

Minimum Qualifications:

• Bachelor’s degree in information technology or related field or equivalent combination of formal education and work experience.
• Minimum 10 years of network support and management experience.
• Minimum 10 years of wireless and network support, architecture and/or design

Licenses, Certifications, and Screenings:

• Wireless network engineering certification or related experience
• Network engineering certification or equivalent experience.
• CWNA, CCNA Wireless and/or CWNP certifications are a plus.

Knowledge, Skills, and Abilities:

• Possesses solid knowledge and experience in network design, implementation, and administration.
• Excellent project management skills and demonstrated competency in the execution of multiple projects simultaneously.
• Must demonstrate exceptional ethical/professional code of conduct, judgment, and high degree of integrity.
• Fluent understanding of large network implementations, network protocols, network, and network topologies.
• Excellent understanding of computer systems, security, network and systems administration, databases and data storage systems and telecommunications systems.
• Possesses solid knowledge and experience in complex, structured cabling practices that include interior/exterior installations, terminating and testing Cat5/Cat6, coax and fiber optic cabling.
• Possesses solid knowledge and experience with configuring and installing Routers, Firewalls, Internet Gateway Servers, Layer2/3 Ethernet Switches and Wireless Access Points in commercial/Enterprise environments.
• Possesses solid knowledge and experience in troubleshooting complex problems in various network manufacturer equipment types.

Work Environment:

• Ability to work in a work office or home office