Senior Manager, Workplace Hospitality & Meeting Services Temp to Perm

About Circles Culture:
The Circles culture is an inclusive environment that encourages self-expression and individuality. Creating a space for open communication, respect and job development, empowers our employees to pursue their career goals and advance personally and professionally. Circles prioritizes the wellbeing of our employees so that our consumers experience that same level of care.

Position Overview: 
Circles is seeking a dynamic and visionary Senior Manager, Workplace Hospitality & Meeting Services lead a world-class hospitality team at a prestigious global life sciences company in Plainsboro, New Jersey. In this high-impact role, you will drive excellence across all aspects of workplace hospitality, including employee and guest services, concierge and amenity offerings, event logistics, and mailroom and package management. Leading operations for three key locations, you will spearhead strategic hospitality initiatives, manage key partnerships with clients, vendors, and internal teams, and continuously innovate to elevate service standards. Your leadership will be instrumental in shaping the future of hospitality service delivery as you implement evolving strategies and ensure outstanding financial, operational, and customer service results.  

We are looking for an inspiring hospitality leader who can combine operational expertise with a passion for delivering exceptional guest experiences. As the leader of a large, multifaceted team, you will ensure seamless, high-quality services that create lasting impressions for both employees and visitors. If you have a proven track record in luxury hospitality or high-end customer service management and are eager to shape a welcoming and efficient workplace environment, this is the perfect opportunity.  

The ideal candidate brings at least 7 years of relevant experience and thrives in a fast-paced, client-focused environment. This role is based onsite in Plainsboro, New Jersey, with 15-20% travel to other sites in New Hampshire and Washington, D.C. 

This is a Temp to Perm Opportunity Offering an attractive Monday to Friday schedule, no nights or weekends!

Salary range commiserate with experience of 80-90k per year

Job Responsibilities: 

People Management: 

• Oversee performance and development of team of 6+ local and remote employees, ensuring the consistent delivery of world-class hospitality services across three office locations. 

• Manage Onsite Staff (remotely and in-person) and ensure that all levels of performance meet Circles' expectations and values. 

• Lead staffing schedules, PTO coverage, and recruitment to ensure optimal staffing levels for seamless operations across all locations. Solve unexpected coverage gaps by proactively negotiating coverage with staff. 

• Provide leadership to the Workplace Hospitality team, fostering a culture of excellence, innovation, and continuous improvement to promote a welcoming and efficient workplace environment for both employees and visitors. 

• Continuously drive employee motivation, engagement, and morale, exceeding client expectations. 

• Regularly travel to onsite locations for recruitment, training, and performance evaluations across existing and future client sites. 

• Assist in the development and maintenance of the training content for each location, facilitating both new and refresher training sessions. 

• Drive ongoing development through mentorship, customer service training, and regular performance feedback, setting clear expectations and creating a results-driven team environment. 

• Review daily work of onsite staff to ensure accuracy, consistency in service request documentation within the CRM tool, and data integrity for reporting. 

• Provide hands-on assistance during peak times or special events to ensure smooth operations. 

• Create effective development and action plans, providing consistent, balanced, and timely feedback on employee performance. 

• Lead the onboarding and continuous training of new team members, ensuring high standards of service and operational efficiency. 

• Maintain objective reporting metrics for the staff and ensure adherence to Standard Operating Procedures (SOPs), promoting operational consistency across all hospitality services. 

Client Management: 

• Spearhead strategic hospitality initiatives and manage key partnerships with clients, vendors, and internal teams, implementing evolving hospitality service strategies. 

• Manage onsite operations, ensuring direct cost budget adherence, customer and employee satisfaction, and quality and productivity goals are met. 

• Proactively