Sr. Specialist, Engagement & Conversion Optimization

Role overview  

The Sr Specialist, Engagement & Customer Optimization, reporting to Sr Dir, Engagement & Customer Optimization, is key contributor to the design and execution of strategies that drive Transcarent’s overall business objectives. This role is critical to supporting key metrics, performance gaps and customer/ member needs. Additionally, this role will support collaboration touchpoints with and requirements for key stakeholders across the business, including Clinical Ops, Service Delivery Ops, Marketing, Product & Engineering and Data teams.   

A day in the life… 

• Monitor data, highlight off-target conditions and build action plans to support customer retention and PG attainment initiatives through action planning and documentation of best practices 
• Drive validation, integration and refinement of new dashboards for data automation and consistent single source reference 
• Partner with internal stakeholders (clinical, service ops, product, etc.) to drive execution of actions to improve performance of objectives 
• Champion the Transcarent culture and leadership qualities to foster a supportive and inclusive work environment that values each individual for their unique skillset and background 
• Identify and lead operational projects that help Transcarent get better at serving clients 

What we are looking for…  

• Bachelor's Degree or 4+ years equivalent professional experience aligned with the requirements below 
• Prior leadership experience preferred 
• Ability to both establish plan for and support implementation short-to mid-term strategies to support the overall business strategy 
• Demonstrated ability to handle numerous, complex problems, requiring extensive analysis and investigation to understand root cause in order to develop solutions 
• Understanding of Transcarent business units and strategies, and Transcarent's goals, as well as external factors affecting business unit activities 
• Ability to influence others, including senior/executive leadership, to accept practices and approaches on critical matters 
• Ability to use data to identify performance gaps, identify improvement opportunities and to drive quantitative recommendations to stakeholders 
• 2+ years