We are global, we are impacting the lives of millions every day, we are making a difference!  

At Amcor we are inspired to change the packaging industry and are taking on the aspirational challenge to make all our products recyclable or reusable by 2025. Through our products and global footprint, we are in a unique position to truly make a difference in the packaging space. Our products impact the lives of millions of people across the globe every day from food, beverage, pharmaceutical, medical, home- and personal-care, and other essential products. Amcor is a thriving S&P 500 organisation listed both on the NYSE (AMCR) and ASX (AMC) with US$13 billion in sales. We have a proud history dating back to the 1860’s and come a long way from a single paper mill based in Melbourne to becoming the global leading packaging company. Today, Amcor is an international organisation empowering its 50,000 employees in over 40 countries and across 250 sites.   

Will you be next to join our journey towards a more sustainable future? At Amcor we are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organisation that is committed to providing sustainable packaging solutions. To find out more about our commitment to sustainability and about Amcor, visit www.amcor.com.  

Job Description

ROLE OVERVIEW

This role is the central point of contact between external Customers and the Amcor organization. Our Customers recognize this role as the “Face of Amcor”. Representative Level I: This is the first of three levels of Representatives within the Customer Service group.  The level I has the basic knowledge and abilities to perform the below responsibilities and will initially require support and supervision from Customer Service Representatives II and III and their leader to handle issues that may arise out of the daily responsibilities of the role.

WHAT YOU GET TO DO

• Work in collaboration with other functions on escalated issues relating to customer orders, graphics issues, ship dates, quality concerns and more to meet customer expectations.
• Enter accurate sales orders and releases.  Manage and process outside warehousing shipments of inventory.
• Manage basic Minimum and Maximum inventory programs.  Understand basic principles of Vendor Managed Inventory programs.
• Enter and manage non-conformances in a timely manner.  Provide and incorporate corrective action plan for Customer Service Representatives owned non-conformances.
• Follow standard process to manage aged inventory.
• Provide information to customers as requested such as: Bill of Lading, Proof of Delivery, Certificate of Compliance, Billings, and Inventory reports.
• Maintain and actively utilize active customer electronic account profiles and item list to provide service excellence.
• Act as the back-up for designated team members. Maintain the same level of service excellence as provided to your core customers.
• Follow Amcor standard processes and comply with service level agreements to support our customer-centric organization.  Seek out learning opportunities and critical experiences to broaden understanding of standard work and best practices.
• Identify and communicate individual Continuous Improvement opportunities. 
• Build customer loyalty through positive customer engagement and service excellence.
• Build initial knowledge of cross functional technical expertise, technical knowledge of products, order management systems and manufacturing processes.
• Engage in basic conversations with customer regarding inventory and order status; asks for assistance from Sales or fellow Customer Service Representatives.
• Managing sub-contracting business with guidance.
• Have a basic understanding that Amcor exports products to our customers.
• Understand basic consignment inventory management.

WHAT WE VALUE

• Champion a culture of quality
• Strong communication skills utilized in both internal and external relationships with a customer focus
• Self-drive and initiative to seek out continuous improvement opportunities
• Strong attention to detail and time management to best prioritize workload
• Results Orientation, Strategic Orientation, Collab