Client Relations Director, Southwest

Client Relations Director must be able to think strategically while also being hands-on in overseeing the day-to-day execution of the agreed upon strategy with a focus on clients, people and brand desirability. They will be open and approachable and will work with both the central team and the local teams in a transparent, united and mutually supportive manner. They must model and champion our core belief; People Make the Difference and our values; Be Creative & Innovative, Deliver Excellence and Cultivate an Entrepreneurial Spirit.

• Develop a relationship with Market top clients to drive new and high potential client acquisition;
• Develop and manage Market strategy for driving and reinventing in-store moments rooted in exceptional client experience with an emphasis on personalization;
• Develop new, unexpected and disruptive opportunities to drive retail priorities while supporting all product launches to maximize future ROI;
• Host and entertain clients regularly to maintain and continue to build existing relationships with top clients;
• Partner with retail leaders to develop the selling capabilities of the High Jewelry Sales Specialists across the market in support of overall Client Relations strategy;
• Establish and maintain strategic partnerships inside and outside LVMH to create experiences that surprise and delight the client;
• Implement new concepts and event ideas for small, intimate groups and bespoke events focusing on the brand;
• Define and manage strategy and execution of charitable giving, client gifting and in-store day-to-day hospitality;
• Oversee local budget and calendar of actions/events;
• Report on competitive insights and location activations;
• Lead and coach to success a developing team.

• 10+ years of event management experience;
• Must be creative with a high taste level;
• Strong written, verbal and presentation skills;
• Previous experience in a client relations/client facing role;
• Luxury industry experience preferred.