Clinical Informatics Specialist

Department Overview

The mission of the Information Technology Group (ITG) is to develop, implement and maintain technology-based services and solutions that enable OHSU to effectively manage information to accomplish its missions.

 

The mission of the Clinical Informatics Department (CID) is to realize the full benefits of OHSU's clinical information systems. The department will apply the science of informatics to enable excellence in patient care services, to education learners and to advance the methods of applied informatics.

 

The Clinical Informatics Specialist (CIS) supports the mission of CID by practicing and assisting in clinical information system implementation, maintenance and support, including all phases of the system development life cycle: analysis, design, development, testing, training/end user support, go- live, and transition to maintenance. The CIS utilizes inter-team and inter-departmental coordination, communication and collaboration to accomplish goals. The CIS participates and assists in EHR governance structure and process. This position supports CID in providing informatics support to OHSU partner, affiliate, and community connect organizations.

Function/Duties of Position

Change Management, Operational Support and Implementation

• Leads change management efforts (currently defined as work less than 100 hours of effort) for department level initiatives, new department work, new departmental workflows and new non-enterprise modules where the primary customer or stakeholder is the clinician and the EHR is the primary means to meet the project deliverables with assistance Informatics Leadership as needed
• Demonstrates understanding of how and why governance is used in work assignments
• With little to no supervision, engages with the governance structure as it pertains to assigned work
• Demonstrates understanding and adherence to change management processes
• Demonstrates understanding and adherence to ticket prioritization and approval process
• Leads user group efforts as assigned
• Partners with provider informaticists as appropriate
• Applies industry standard change, project management and ITIL principles
• Utilizes department/division change and project standards and methodology
• Creates customer communication for system enhancements and fixes in partnership with Epic Comms
• Independently creates project plans for routine changes and utilizes these plans to manage the work and meet deadlines
• Independently analyzes current state and maps future state
• Coordinates and develops training plans and user documentation for department level changes
• Supports go-live activities and mentors colleagues for knowledge transfer 
• Assess risk and plans mitigation, and includes these in project plans
• Demonstrates a knowledge of the business processes, policy and operations of the departments supported by developing software and system configurations based on analysis of user requirements within time frames given; promotes enhancements or modifications to benefit user functions
• Demonstrates and applies knowledge of process and system design techniques by translating and documenting business requirements into technical designs for changes
• Completes all activities that analyze current state and completes current state process flow diagrams
• Identifies gaps and creates future state design recommendations for department level changes and ensures that gaps from current state are resolved; completes future state process flow diagrams
• Assists with hardware assessments as it pertains to clinical use
• Demonstrates knowledge related to hardware, software and technical components in the application of systems and software and implications of recommended solutions on operations 
• Demonstrates ability to design solutions based on the integration of operations and technology 
• Incorporates understanding of clinical business operations into the role of liaison between the clinical customer and ITG
• Creates tasks, work estimates and recommends assignment of resources to tasks associated with changes 
• May support efficiency and/or Sprint efforts as needed for subject matter expertise

Project/Program Work

• Fully understands and demonstrates adherence to HCIT Project and Governance process
• Notifies ambulatory informatics leadership when work is identified as project work
• Completes informatics work as outlined in the above section as member of the project team for work that is greater than 100 hours of effort 
• Participates in and compiles lessons learned at project conclusions; demonstrates increased knowledge and improved performance based on previous work