Manager, ServiceNow Platform

<p><strong>The Basics</strong></p> <p>The Manager, ServiceNow Platform is the strategic owner of Tanium’s enterprise ServiceNow environment — accountable for the platform roadmap, governance, and delivery across our full suite of modules: ITSM, ITOM, Hardware and Software Asset Management (HAM/SAM), Vulnerability Response (VR), Security Incident Response (SIR), Integrated Risk Management (IRM), Strategic Portfolio Management (SPM), and Technology Provider/Customer Service Management (TPSM/CSM). You’ll lead a team of seven platform specialists, mature our CMDB and CSDM framework, and serve as the primary partner to IT and Security, to stakeholders across the broader organization, and to the customer-facing teams who rely on ServiceNow to run the business.</p> <p>Two things make this role stand out. You’ll join our TPSM/CSM implementation mid-flight — a high-visibility program reshaping how Tanium delivers and manages customer service at scale. And you’ll serve as customer zero for Tanium’s own product integrations, working directly with our product and engineering teams to pilot, validate, and operationalize native Tanium capabilities within ServiceNow before they reach customers. You’ll also lead the adoption of AI across the platform, from Now Assist to agentic workflows and AI-driven automation.</p> <p>This is a people-first leadership role for a technically grounded manager who can balance hands-on platform ownership with leading an already high-performing team — meshing with its established culture while continuing to develop it.</p> <p class="p1"><span style="font-weight: 400;"><strong><em>This position follows the Company’s hybrid schedule which currently requires employees to work in the office at one of the following locations a minimum of <span style="text-decoration: underline;">three</span> days per week: Addison, TX; Bellevue, WA; Durham, NC; Emeryville, CA; or Reston, VA.</em></strong></span></p> <p class="p1"> </p> <p><strong>What you'll do</strong></p> <ul> <li> <p><strong>Lead and develop the team</strong></p> <ul> <li>Manage, mentor, and retain a team of seven ServiceNow administrators, developers, architects, and business analysts</li> <li>Define team goals, career development paths, and performance expectations; conduct regular 1:1s and reviews</li> <li>Own Agile/Scrum delivery — sprint planning, backlog grooming, and story pointing for predictable, high-quality releases</li> <li>Foster a culture of continuous improvement, collaboration, and accountability</li> </ul> <p><strong>Own the platform</strong></p> <ul> <li>Define and execute the ServiceNow platform roadmap, balancing stakeholder dema