Event Operations Captain

Job Title: Event Operations Captain

FLSA Status: Non-exempt

Hours: Part-time (various hours including weekends and holidays on an as needed basis as Zoo events occur; typically 15-20 hours per week)

Pay Rate: $17.25/hour

Summary:

Omaha’s Henry Doorly Zoo & Aquarium is seeking an Event Operations Captain to assist in the production and execution of public, private, and internal events, both daytime and evening, including set-up through fulfillment. The ideal candidate will have a strong attention to detail, excellent communication skills, leading team members, and ability to work in a fast-paced environment. The Captain is the main contact from the Zoo for the client, guests, and vendors. This position is required to work on as-needed basis, which includes evenings, weekends and some holidays. This position reports directly to the Events Operation Assistant Manager.

Duties and Responsibilities (include but not limited to):

• Follow Omaha’s Henry Doorly Zoo and Aquarium policies and standards.
• Serve as a positive representative of Omaha’s Henry Doorly Zoo and Aquarium (professional and friendly attitude to guests).
• Handle customer or guest inquiries and provide excellent customer service.
• Obtain all necessary information prior to the event including event information sheet. 
• Obtain and maintain all necessary equipment and supplies for the event.
• Set up and tear down tables, chairs, signage, tents, and any other event needs.
• Communicate team goals, timelines, and other expectations prior and during events.
• Ability to lead team members, provide resources, answer questions, and stepping in when needed.
• Assist external vendors upon their arrival as all vendors need a Zoo employee escort and assist with location and logistical needs.
• Escorting guests and vendors on a golf cart or other Zoo vehicle.  
• Maintain the cleanliness of the atmosphere, bar, and facilities are clean and professionally presented.
• Assure bar arrangements are set up properly and ready to serve (which may vary from 15-30 minutes prior to event start time).
• Properly follow food handling and beverage procedures according to Omaha’s Henry Doorly Zoo and Aquarium policies and procedures and state laws.
• Ensure proper set-up, tear down, and storage of equipment/supplies.
• Operate cash register, collect payment, and make change.
• Make sure drink tickets are accounted for and turned in at the end of the event to the Events Operation Assistant Managers.
• Help manage event logistics, including venue setup, teardown, staffing stations, and all equipment and supplies are available, and replenishing when necessary.
• Assist bartending staff with assuring bar arrangements are set up properly and ready to serve (30 minutes prior to event start time).
• Ensure proper handling and storage of liquor, garnishes, and mixers.
• Ensure that Front Gate Security, bartenders, and event assistants arrive promptly for the event.
• Assist clients, guests, and vendors throughout the event with any troubleshooting needs.
• Serve as the main contact for the event for the client, and a front-line representative of Omaha’s Henry Doorly Zoo and Aquarium.
• Prior and throughout the event, check the facility. Make sure restrooms are clean, all lights and A/V equipment are working.
• Monitor under-age drinking, over-indulgent drinking, damage of the facilities, etc.
• Fill out the appropriate forms and reports to include client change form, accidents report or other incidents you encountered throughout the evening.
• Make sure the building(s) is ready for opening the next morning (i.e. cleaning, taking out trash, making sure rental equipment is picked up, lights out, etc.) and lock all doors.  
• Fill in where necessary to fulfil any duties that are required to make the event successful, including but not limited to setting up and tearing down.
• Dismiss Front Gate Security, Event Staff and Bartenders at the end of