Financial Analyst- Collections

Priority1 strives to go beyond simply offering jobs. We foster careers by creating a great working environment for our team members. We hire talented individuals who will provide the best support and can quickly adapt to the rapidly changing world of logistics. These talented men and women drive our business, and we are committed to their success.

Priority1 strives to go beyond simply offering jobs. We foster careers by creating a great working environment for our team members. We hire talented individuals who will provide the best support and can quickly adapt to the rapidly changing world of logistics. These talented men and women drive our business, and we are committed to their success.

• Contact customers regarding payment status. 

• Maintain accurate records of collection activities, payment arrangements, and account status using our collections tools

• Research account discrepancies, billing variances, and documentation gaps; Ability to think outside the box while working through grey‑area situations to determine root causes and resolve issues.

• Work with internal teams (sales, billing, operations, etc.) and customers to resolve invoice discrepancies, document related issues, or unapplied funds

• Follow the company Standard Operating Procedures (SOPs) to ensure consistent and efficient collection practices.

• Achieve or exceed collection goals, recovery rates, and productivity benchmarks while maintaining quality standards.

Qualifications

• Previous Collections/Customer Service experience preferred.

• Skilled in both verbal and written communication

• Proven analytical and problem solving skills

• Capable of identifying customer needs and maintain and support a customer service philosophy

• Ability to use decision making skills to offer options and resolve problems in a variety of contexts in a fast paced environment.

• Has talent to exercise good judgment.

• Knack for adapting to constant changes in work environment, work assignments, and/or changes in priorities

• Ability to have difficult conversations with large customers

• Education: College degree preferred or equivalent work experience. College hours or a college degree may be substituted for some experience as deemed appropriate.

* Compensation

• $17-$20 per hour, plus monthly bonuses

• Medical Insurance- Family Premium Paid at 100% (Health, Dental, and Vision)

• Profit Sharing (the company matches 15% of what you make each year and puts it into a savings account for you)

• Vision Insurance

• Dental Insurance

• Prescription Drug Program

• Life Insurance

• Short-Term Disability

Physical Requirements:

Job functions require long periods of sitting and working from computer workstation; ability to multi-task, problem solve, and prioritize daily workload; excellent organization and record keeping skills; comfortable with oral and written communications, primarily on the telephone and email. Requires extended periods of sitting, normal walking, bending, twisting, and stretching.  Capability of sight and hearing required.  Ability to deal with stressful situations and occasionally working extended hours. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Priority-1, Inc. will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please email talentacq@priority1.com.

Priority1 is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Equal Opportunity Employer/Protected Vete