Manager, Community Powered Growth

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

Every day, millions of Airbnb hosts around the world create comfortable, reliable and welcoming stays and Experiences for our guests. Hosting on Airbnb offers a unique way to meet our Hosts’ financial goals but the rewards for opening their home or sharing a passion go beyond their bank account. Hosting also offers the opportunity to impact their local community, share their culture and connect with people they wouldn’t have met otherwise.

Our Hosting organization exists to bring a wider array of diverse Hosts into the Airbnb Community, support their success, earn their trust, and ensure their safety and security. As the world emerges from the COVID-19 pandemic, Airbnb aspires to lead the travel industry with an entirely new form of community-powered travel, where creatively-led design is at the core of our offering. We know that our global community of hosts is one of Airbnb’s most precious assets and we are very intentional on how we nurture the common identity of being an Airbnb Host.

The Difference You Will Make:

The Airbnb Geos team is looking for a Manager, Host Growth (Community Powered Growth) for the Americas region to oversee the core host growth field team in North America (US and Canada) as well as parts of Latin America. This role reports into the Director of Community Powered Growth.

In this role, you will develop the regional field strategy across two critical programs, Superhost Ambassadors and experienced Co-Hosting. You will oversee a team of community growth managers responsible for supporting, influencing, and engaging trusted members of the Airbnb Host Community. You will be responsible for nurturing a strategic and entrepreneurial way of working for your team.

You will do this by analyzing market and business trends, gaps, and opportunities to localize programs. You will have revenue and business performance goals in addition to sentiment and host success outcomes. You will take a measured approach to assessing impact and success for new initiatives.

You are a strategic partner in shaping a global community that is loved, engaged, and successful. We want to design programs that foster belonging and support all of Airbnb’s stakeholders.

A Typical Day:

• Strategy, Operations, and Insights:
• Assess business needs and create a framework for designing and measuring community-powered solutions.
• Ensure efficient and effective solution design, even in ambiguous situations.
• People Management:
• Lead a team of Community Growth Managers in North America, providing inspiration, support, and encouragement for goal achievement.
• Oversee thousands of active experienced co-hosts, superhost ambassadors, and hosts in the US and Canada.
• Foster a culture of entrepreneurship, growth, and belonging within your team.
• Demonstrate leadership by hiring, motivating, and inspiring a high-performing team.
• Outcomes and Impact:
• Take charge of growth and retention metrics, overseeing new active hosts, new listings under management, incremental earnings growth, and churn metrics.
• Own initiative performance and optimize programs to enhance outcomes.
• Implement an operating system with dashboards, KPIs, and OKRs to manage team performance, identifying successes and areas for improvement.
• Lead cross-functional efforts for core host growth initiatives and deployment in North America.
• Collaborate with central programs to develop product roadmaps, gather host feedback on needs, and contribute to solution design.

Your Expertise:

• 10+ years in Sales, Community, or Operations Team Management with at least 3+ years in a management role managing teams
• Experience in achieving strong results managing through others 
• Proven ability to own and exceed growth OKRs
• Expert in forecasting, modeling, and optimizing growth tactics for the team and region
• Client-facing experience in tech and consumer goods
• Experienced in complex and operational programs
• Skilled in persuasion, negotiation, and consensus building
• Empathetic leader with a passion for revenue and growth
• Deep understanding of recurring revenue business models
• Strong analytical and process-oriented mindset
• Enthusiastic and creative leader, capable of inspiring others
• Ability to manage