Sr. Director, MPF Servicing Portfolio Management

At the Federal Home Loan Bank of Chicago, employees come first - that’s why we offer a highly competitive compensation and bonus package, and access to a comprehensive benefits program designed to meet the needs of our employees. 

• Collaborative, in-office operating model

• Retirement program (401k and Pension) 

• Medical, dental and vision insurance 

• Lifestyle Spending Account 

• Competitive PTO plan 

• 11 paid holidays per year

  Visit FHLBCbenefits.com for additional details about our benefits. 

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Who we are:

FHLBank Chicago partners with our members in Illinois and Wisconsin to provide them competitively priced funding, a reasonable return on their investment in the Bank, and support for their community investment activities. We are one of 11 Federal Home Loan Banks created by Congress in 1932 as a government sponsored enterprise to support mortgage lending and community investment. We are member owned and member focused. Our members include banks, credit unions, insurance companies and CDFIs.

What it’s like to work here:

At FHLBank Chicago, we bring people together. We are committed to a high performing, engaged workforce, and to supporting the communities we serve across Illinois and Wisconsin. Our Buddy Program pairs new hires with tenured employees to guide their onboarding. Our professional development and training opportunities through upskilling, mentorship programs, and tuition reimbursement allow employees to grow their career with us.

What you’ll do: 

The Senior Director, Servicing Portfolio Management will have broad responsibility for management and oversight of the servicing of residential mortgage loans funded through the Mortgage Partnership Finance (MPF) Program, a secondary market channel used by FHLBank Member institutions.  This leadership role will partner closely with internal stakeholders and external servicers and investors to lead the vision, strategy, operational execution, and performance management for the MPF Program’s $70B residential portfolio serviced by 1,000+ institutions nationally on behalf of various investors.  This role requires a strategic thinker with excellent leadership, communication, and organizational skills with deep mortgage industry knowledge, experience with current servicing technology standards, and in-depth expertise in investor guidelines and loss mitigation products and strategies.  The individual will oversee the teams dedicated to the servicing and administration of the portfolio, guiding them towards achieving key performance goals.  The ideal candidate will have experience with both the servicing and secondary investor side of the industry, and will be a strong collaborator with a focus on continuous improvement as the MPF Program evolves in size and scope. 

How you’ll make an impact: 

• Strategy and Guidelines: You will collaborate with cross functional partners to ensure that the vision, strategy, and guidelines directing MPF Program servicing is clear, compliant, well documented, and comprehensively reflects objectives for borrowers, servicers, and investors. 

• Operations Enabled by Technology: