Representative, Customer Loyalty

Pay Range:

(Specific to NY,CA,CO,WA,MD)

$24.75 - $30.25 Hourly

Brinks Texas License #C00550

#LI-Remote

About Brink's:

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries.

We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Description

Job Summary

Brink's, Incorporated is the premier provider of secure logistics solutions, including transportation, ATM servicing, currency processing, and other value-added services to financial institutions, retailers, and other commercial and government entities. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Customer Loyalty Representative. The Customer Loyalty Representative is responsible for reducing customer churn and protecting recurring revenue by identifying at-risk customers, understanding drivers of dissatisfaction, and executing retention strategies that improve renewal and expansion outcomes. The position partners cross-functionally with Sales, Customer Experience, and Revenue Management to analyze churn trends, design and run targeted interventions (e.g., save offers, lifecycle programs, proactive outreach, and adoption enablement), and improve customer experience across the full journey. Success is measured through improved retention metrics and reduce cancellations. The role will report directly to the Customer Loyalty Manager.Pay: $49,000- $61,000Location: Work from Home US

Position Responsibilities

• Support Business teams with customers who are at risk of churning with Brinks.

• Drive results through calls and activities retain customers.

• Utilize strategies to monitor and guide customer activity.

• Motivated to develop skills and build solid customer relationships at all levels with t