Officer Customer Service (m/f/d)

JOIN THE TEAM

In the Performance Materials Division, we develop innovative plastics and foams for all kinds of applications. Whether it is for cars, buildings or sports goods - we always look for the ideal material solution. To do this, we work closely with our customers: from production and logistics to research and sales, all the way to component testing, design consulting and simulation. 

RESPONSIBILITIES

Our unit Supply Chain Management is responsible for order and material management as well as production planning for Engineering Plastics.

• In your new position, you are responsible for customer management, are the first point of contact for questions, deal with customer complaints and visit customers together with the customer manager.
• Based on market analyses, you plan the needs of our customers, handle the processing of orders and supervise the planned implementation. 
• Everything at a glance! You monitor payment transactions, arrange the creation of credit and debit notes as well as the execution of return transports. 
• In addition, you are responsible for achieving the required delivery reliability of the orders.
• Last but not least, you are responsible for compliance with legal and internal guidelines with regard to antitrust regulations.

QUALIFICATIONS

• completed commercial training
• at least two years of professional experience in customer service
• in-depth knowledge of e-commerce as well as customer, order and complaint management
• experienced handling of SAP COBALT as well as SAP Advanced Planner and Optimizer
• effective communication in English and German, French is a plus
• customer-oriented appearance

BENEFITS

• Attractive salary in accordance with the collective agreement for the chemical industry as well as variable profit-sharing
• Company pension scheme, company-financed supplementary long-term care insurance, share programme for employees and value account
• Fitness and health studio, medical center with numerous offers for your health
• Inspiring networks for the development and implementation of your ideas (e.g. Women in Business)
• Mentoring programs and learning opportunities for your professional and personal development

ABOUT US

Do you have any questions about the application process or the position? Please reach out to: Sophie Meyer (Talent Acquisition), sophie-maria.meyer@basf.com

 

First information about our application process can be found here: http://on.basf.com/applicationprocess.

 

BASF SE, located in Ludwigshafen am Rhein, is the corporate headquarters of the BASF Group and part of the Rhine-Neckar Metropolitan Region. BASF stands for competence in chemistry since 1865 and is represented today in the world's major consumer markets, with a wide range of products. As the largest employer in the region, BASF SE offers multiple career opportunities for students, university graduates and professionals providing also training in over 30 professions. Leisure, sports, culture and a good infrastructure characterize the Rhine-Neckar Metropolitan Region, in which BASF is also involved with numerous activities. Learn more about BASF SE at on.basf.com/BASFSE_LU

 

At BASF, the chemistry is right.

Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us - in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.