Automotive General Manager | up to $200K & Weekends Off | Surprise

Company Description

Christian Brothers Automotive 

Benefits:

• Compensation Range From $120K-$200K based on results
• Closed Every Weekend To Spend Time With Family & Friends
• Sign-On Bonus: Up to $20K available
• Paid Vacation & Paid Holidays
• 100% FREE health care for you and your family
• 401(k) Matching: 100% match up to 4%
• Flexible Scheduling
• On-Going Training & Career Advancement
• Locally Owned & Operated
• State-of-the-art Facility Equipped With Air Conditioning For Technicians.
• Available Premium Arizona Cardinals VIP Season Tickets
• Possibility Of A Company Vehicle 
• Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
• Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
• Continuous Training Available Through The CBA Flywheel Learning System

Job Description

Job Title:

Automotive General Manager

Location:  

13930 N Reems Rd, Surprise, AZ 85379

Job Overview:

Christian Brothers Automotive is currently seeking a General Manager to lead the team at this state-of-the-art facility. This person will need to strive to provide unmatched service to both our customers and their vehicles while maintaining honesty and integrity in all communications and service recommendations. The General Manager position is directly responsible for all aspects of the location operations, staff and guests.

We are looking to fill this position in December and work alongside our existing GM who graduated CBA's FFLA academy program and will be leaving to pursue his dream to own a CBA location.

Responsibilities include, but are not limited to:

• Implement the Christian Brothers Automotive system to achieve store profitability goals.
• Develop and implement local marketing activities.
• Collaborate with Our GM from the Peoria location
• Recruit, hire, and train local employees as required
• Follow-up communication with customers after repairs are completed
• Manage all employees through coaching and career skill development
• Manage office and shop personnel and daily operations
• Develop estimates and work orders as needed
• Ensure target margins are achieved
• Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
• Take necessary corrective and/or disciplinary action for employee non-compliance
• Ensure quality of work, attitude and performance meets or exceeds guest satisfaction goals
• Direct the smooth, orderly and organized operation of the store
• Maintain a personal positive attitude and positive communications at all times
• Direct Service Writer's development of our guest estimates and work orders and assign work orders to the technicians
• Ensure selection of quality and correct parts
• Ensure all equipment is fully operational and in good working order.
• Ensure technicians have the resources needed to do their job
• Listen to minimum 3 incoming phone calls daily and assure the team is serving guests with excellence.  
• Follow and enforce all company policies and procedures as outlined in the current Employee Handbook

Qualifications

Qualifications:

• At least 3 years experience in automotive repair Fixed Operations and/or Service Management
• Must have strong interpersonal/communication skills
• Strong customer service focus
• Exceptional attendance record with the willingness to remotely respond to rare customer issues after business hours and/or occasional weekends.
• At least 5 years of experience in aftermarket auto repair
• Willingness to learn new methods for running a shop and enhancing team performance. 
• Ability to effectively lead and manage service manager/writer position
• Ability to effectively lead and manage automotive technicians
• Solid track record in automotive repair estimating and repair order generation
• Significant experience in KPI reporting (ticket averages, car count, labor, and parts reporting)
• Significant experience in retail sales/service
• Windows PC skills, including MS Office
• TekMetric or similar shop management system experience

What we are looking for:<