CUSTOMER SERVICE REPRESENTATIVE I - 73005844

Requisition No: 840370 

Agency: Department of Revenue

Working Title: CUSTOMER SERVICE REPRESENTATIVE I - 73005844

 Pay Plan: Career Service

Position Number: 73005844 

Salary:  $37,742.76 - $47,556.72 / Annually 

Posting Closing Date: 11/05/2024 

Total Compensation Estimator Tool

Florida Department of Revenue

Child Support Program

Customer Service Representative I (Revenue Specialist III)

Daytona Beach

The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY: This Revenue Specialist III position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Interviewing customers in person and/or over the telephone
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS:  

• Experience processing information using a computer system.
• Experience conducting research and analyzing information to make decisions. *
• Experience communicating with others to gather information. *

SUBSTITUTIONS:

• *Relevant education may substitute for the required experience.

PREFERENCES:

• Experience with negotiation techniques in a business setting.
• Customer Service experience preferred.

SPECIAL NOTES:

• All communications throughout the hiring process will be sent to the email address you provide in your People First profile.  Please ensure your email address is accurate and monitor the junk and/or spam folders for correspondence regarding the hiring process for this position.
• All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.
• Standard workday of 8am – 5pm, Monday through Friday.
• May require you to work outside your regular work schedule.