Dispatch Lead - NV Union

POSITION SUMMARY:  The Dispatch Lead is responsible for providing direction to dispatch and office staff to ensure that all tasks are preformed in compliance with the Company’s safety and compliance standards and federal and state regulations.

PRINCIPAL RESPONSIBLITIES:

• Oversees and performs various tasks to support operations, including but not limited to tasks related to dispatch, timekeeping, customer service and data entry.
• Provides direction to dispatchers and other office staff.
• Completes assigned special projects as directed by the Operations Manager or General Manager.
• Fills in for dispatchers during vacations in addition to assigning work to the dispatch team.
• Conducts dispatch training.
• Acts as the primary point of contact for dispatchers requiring assistance and/ or guidance resolving issues.
• Monitors and evaluates all assigned routes and miscellaneous requirements.
• Partners with the Operations team to resolve customer service issues.
• Keeps attendance records for all workers; gives verbal and written warnings when necessary.
• Assists with route audits, reroutes and hazard assessment as needed.
• Performs other job-related duties as assigned or apparent.

QUALIFICATIONS:

• Prior supervisory experience.
• Good customer service skills to meet and exceed customer expectations; acts in a professional, courteous and cooperative manner toward customers and co-workers; works with a sense of honesty and trustworthiness.
• Ability to function as a team member and promote a positive work environment.
• Ability to manage projects.
• Can easily navigate computes systems using different platforms.
• Good time management skills to ensure assigned responsibilities are completed in an efficient and safe manner.
• Good follow through; ability to adhere to work schedule and follow through on challenges as they arise.

MINIMUM REQUIREMENTS

• High School Diploma or GED.
• Two plus years of prior experience working as a dispatcher (required).

Pay Range Union Scale $23.50 Hourly

Bonus Plan Details (if applicable):

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts. 
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified.  Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operatio