CC Member Relationship Specialist 1, part time 20

Join Summit Credit Union as a Contact Center Member Relationship Specialist! 

Do you love helping people? Are you energized by a fast-paced environment where every day brings new opportunities to make a difference? If so, Summit Credit Union wants you on our team!

What You’ll Do:

• Serve members with excellence via phone and video—voice calls and video are your top priority!
• Build trust and rapport by understanding members’ needs and recommending products and solutions that strengthen their financial well-being.
• Solve problems creatively and go above and beyond to exceed expectations.
• Take ownership of member situations, follow up as promised, and help us continually improve our service.
• Work collaboratively as part of a dynamic Contact Center team.
• Adapt and respond to changing situations and multiple priorities in a fast-paced work environment.

What You Bring:

• A passion for service and a knack for building relationships.
• Experience in customer service, call centers, or financial environments (minimum two years preferred).
• Strong communication skills—both written and verbal.
• Ability to multitask and stay organized in a busy setting.
• Basic/intermediate Microsoft Office skills and comfort with digital tools.
• High school diploma or equivalent required.

Why Summit?

• Supportive, inclusive culture—we’re people helping people!
• Opportunities for growth, training, and development
• Saturday hours required on a rotational basis
• Comprehensive benefits package, including:
  • Health, dental, and vision insurance
  • Retirement savings plan with employer match
  • Paid time off and holidays
  • Employee wellness programs
  • Tuition reimbursement
  • Career advancement opportunities

Ready to inspire, connect, and act? Apply today and help us make Summit Credit Union the best place for our members—and for you!