Manager, Housekeeping Services

Duke University:

 

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

 

Positional Summary

The Manager for Residential Housekeeping Operations is a leadership level position within the Facilities Planning and Operations team. Reporting to the Assistant Director for Residence Hall Operations overseeing Housekeeping Operations, the Manager for Residential Housekeeping Operations will serve as the direct supervisor of 13 Senior Housekeeping Supervisors and will be responsible for the day-to-day coordination of Housekeeping Operations for all residential houses and quads at Duke University.

 

Key Position Duties

Housekeeping Operations Oversight- 35% of Effort

• Manage and coordinate housekeeping functions for residential houses and quads on East and West Campus; analyze and plan complex housekeeping programs and schedules ensuring proper distribution of assignments and adequate staffing, supplies and equipment for subsequent performance of duties.
• Maintain liaison with external contractors and vendors in the coordination of housekeeping services for off-site apartment buildings owned and/or operated by the Housing and Residence Life department (e.g., Lancaster Commons, Blue Light Apartments, 300 Swift)
• Coordinate and conduct scheduled unplanned and planned building audits of all existing and new residential spaces to ensure consistency of cleaning standards, service levels throughout residential facility operations.
• Evaluate and make recommendations concerning cleaning products and equipment under study; order and maintain sufficient inventory of housekeeping supplies and equipment.
• Recommend, develop, and implement solutions for operational problems in work schedules, non-routine service, personnel utilization and non-scheduled jobs.
• Recommend policies, procedures, guidelines and standards to determine acceptable cleanliness levels for residential buildings and overall housekeeping operations.

Staff Supervision and Management- 35% of Effort

• Ço-Supervise 13 Senior Housekeeping Supervisors for East and West Campuses directly, as well as 78 Housekeeping Specialists and 24 Utility Workers indirectly.
• Manage various personnel functions including, but not limited to hiring, performance appraisals, promotions, transfers, vacation and overtime schedules, as well as disciplinary actions in accordance with the Local 77 collective bargaining agreement.
• Ensure compliance of direct reports in all Facilities Planning and Operations, Division of Student Affairs, and Duke University policies, expectations, procedures, and requirements including safety, quality assurance and key performance indicators.
• In collaboration with the Assistant Director for Residence Hall Operations, plan and conduct meetings with direct and indirect reports to ensure compliance with established practices, to implement new policies and to keep employees abreast of current standards and procedures.
• Provide ongoing training and development for Housekeeping Supervisors in effective staff management, conflict resolution, and other areas of development identified department leadership.
• Conduct onsite quality audits and proactively engage with employees to maintain a presence as well as effectively manage and motivate staff.
• Ensure the appropriate training of employees in proper housekeeping procedures and appropriate performance of duties; analyze training needs and determine most effective course of action to address defici