Resident Engineer, Onsite Customer Support

Company Description

 

Yazaki is a global leader in the research, development and delivery of vehicle power and data solutions.

 

Yazaki works with virtually every major auto manufacturer in the world, and we've strived to maintain strategic and stable growth throughout our 83-year history. Today, we're on the lookout for energetic people with the potential to perform, as well as the ability to strengthen - and thrive in - the positive work environment we pride ourselves on.

 

Yazaki Culture

 

Here at Yazaki, we foster a culture that embodies the Yazaki Spirit: Fortitude, Service Mindset and Foresight.  We are goal driven with a high level of perseverance and ability to adapt as we engage with each other and our customers.  We connect with each other to help our partners succeed while holding ourselves and others accountable.  We work to make the complex simple seeing around corners to anticipate the needs of our internal and external customers.

 

What we are looking for:

 

We are looking for someone to represent YNA at the customer location in Kansas City, MO, and provide all the required and needed support to keep the customer protected for any eventuality with the products supplied.

 

What you will be doing:

Customer In-plant Issue Management

• Monitor product quality at customer plant, including where applicable audits, repair, and on-hold vehicles
• Initially analyze all quality/design/logistics concerns and inform proper USOEM BU project team member for corrective actions
• Initiate root cause analysis process for identified quality issues using Global Quality Reporting System (GQRS)
• Implement containment activity, i.e., rework, sorting, yard audits, Return Material Authorization (RMA)
• Complete and submit Quality Authorized Rework (AR) packages to kick-off rework
• Assist in production trial runs
• Obtain Part Submission Warrant (PSW) functional approval as required
• Maintain supply of repair parts/materials
• Provide assistance with repairs at the customers site as needed
• Reconcile Parts per Million (PPM)’s with customer contacts

 

Customer In-Plant Continuous Improvement Initiatives

• Implement initiatives defined by Customer and USOEM BU team members
• Participate in vehicle reviews, line audits, process reviews and provide a summary of the initiatives for the project team
• Attend plant warranty meetings and presentations and arrange for appropriate USOEM BU personnel to report top warranty issues as required

 

Communication Activities

• Attend on-site customer meetings and report on USOEM BU issues as required
• Provide affiliate and project team with reject notifications
• Notify US OEM BU Warranty Analyst of customer plant requests to expedite analysis of warranty parts return
• Maintain issues tracking in GQRS for Quality and monitors issues in Business Engineering Application Management System (BEAMS) for Engineering
• Ensure issue closure with all affected parties
• Develop and maintain relationships with key customer personnel
• Arrange for USOEM BU management support of customer meetings (e.g., monthly IQ) if required
• Meet with Customer Engineering and Incoming Quality organization weekly/as required to set/review priorities
• Perform and distribute results of returnable inventory verification from each of the applicable customer facilities twice per year if required by customer
• Participate in program team meetings as appropriate
• Relay engineering issues to the appropriate engineer and follow through resolution

 

Launch Support

• Assist the launch team with supporting builds and attend c