Stores Credit Experience Advocate - Full Time Hybrid Flex, Late shift with weekend

Are you ready to bring your amazing self to work?

At Macy's, Inc., we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. We respect and invest in each individual to create growth, pride and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

 

Job Summary

As a Stores Credit Experience Advocate, you are providing exceptional customer service to customer and store colleagues regarding their credit-related inquiries, issues, and requests. You will serve as the main point of contact, ensuring a positive customer experience and resolving problems efficiently. This role requires strong communication skills, a solid understanding of credit services, and the ability to work in a fast-paced environment.

 

What we can offer you

• An inclusive, challenging, and refreshingly fun work environment 
• Empowerment to perform impactful work with tangible results 
• Coverage across medical, dental, vision, and retirement 
• Employee Assistance Program (mental health and financial literacy resources) 
• Fully Funded education benefits may include 100% of tuition, books, and fees 
• Merchandise discounts 
• Colleague Resource Groups (CRGs), give-back/volunteer opportunities

 

What you will do

• Customer Service: Provide outstanding customer service through various channels (phone, email, etc.) by addressing customer inquiries, concerns, and complaints related to credit services promptly and professionally
• Issue Resolution: Investigate and resolve customer issues or disputes related to credit reports, billing, payments, account balances, and other credit-related matters in a timely manner.
• Documentation: Accurately record and maintain customer information, interactions, and case details in the customer relationship management (CRM) system
• Communication: Communicate effectively and professionally with customers via phone, email, and chat, ensuring a positive and empathetic tone.
• Customer Issue Management: Handle customer issues and escalations in a professional and empathetic manner. Investigate the root cause of issues, work towards a satisfactory resolution, and escalate complex issues to the appropriate department or supervisor as required.
• Other duties as assigned

 

Who you are

• Focused on upholding Macy’s dedication to fulfilling ideals of diversity, inclusion, and respect that our company aspires to achieve, every day in every store and office, with every customer and associate
• Experience in customer service or a related field, preferably in the credit services industry Strong verbal and written communication skills 
• Like to problem solve and able to manage customer inquiries
• Empathic, patient, and professional while dealing with customers, especially in stressful situations Enjoy meeting people, learning about them, and sharing information 
• Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
• High-School diploma or related experience

 

Physical activities you will perform

• Requires prolonged periods of sitting and constant communication with customers
• Requires working with multiple computer screens and programs simultaneously for extended periods of time.
• Occasionally required to move/reach, stoop, kneel and crouch
• Frequently lift/move up to 10lbs
• Requires close vision, color vision, and ability to adjust focus

 

About Macy’s

Now is an exciting time for a Macy’s career as we continue to focus on creating exciting and memorable experiences for every Macy’s customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career, and make a differ