Customer Success Manager, Nursing Simulation

We are looking for a proactive, relationship-driven Customer Success Manager (CSM) with a strong background in nursing education to join our growing team. In this role, you’ll serve as both a strategic advisor and clinical expert, ensuring our customers achieve exceptional outcomes through the adoption of UbiSim’s VR platform. You’ll play a critical role in onboarding, adoption, and long-term engagement with nursing programs across academic and healthcare institutions.

If you’re passionate about working for a mission-driven organization and making a tangible difference in the world through education and healthcare innovation, please read on and apply!

Responsibilities

Customer Success & Account Management

• Own and nurture a portfolio of customer relationships, ensuring satisfaction, retention, and growth.

• Deliver a seamless onboarding experience, guiding customers through curriculum integration, best practices, and goal alignment.

• Proactively monitor engagement and adoption metrics, providing strategic recommendations to maximize value.

• Identify upsell and renewal opportunities, collaborating with sales to drive expansion.

Clinical & Educational Consultation

• Serve as a subject matter expert in nursing education and simulation-based learning.

• Deliver training and support to nursing faculty, clinical instructors, and simulation staff.

• Customize implementation plans that align with institutional goals, curriculum standards, and accreditation needs.

• Provide in-depth consultation on simulation pedagogy, competency-based education, and VR integration.

Cross-Functional Collaboration

• Collaborate with product, engineering, and support teams to escalate issues and communicate customer feedback.

• Represent the voice of the customer to influence product improvements and roadmap priorities.

• Create and contribute to knowledge base materials, webinars, and customer-facing documentation.

Industry Engagement

• Stay current with trends in nursing education, simulation standards (INACSL, NCSBN), and accreditation frameworks.

• Represent UbiSim at conferences, webinars, and on-site events to promote thought leadership and evangelize the value of VR in healthcare training.

Competencies & Skills

• Master of Science in Nursing (MSN) degree

• 3–5+ years in nursing education, clinical instruction, or academic simulation

• Familiarity with simulation best practices and learning theory (e.g., INACSL standards, NLN core competencies, AACN Essentials, NCLEX Standards and CJMM))

• Experience in a customer-facing role such as customer success, consulting, or solutions engineering

• Strong communication, problem-solving, and relationship-building skills

• Ability to manage multiple accounts and projects simultaneously

• Willingness to travel

Preferred:

• Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight, Planhat)

• Data-driven mindset with ability to analyze customer metrics (e.g., NRR, CSAT, adoption)

• Understanding of nursing accreditation frameworks and regulatory requirements

• Experience with VR/AR technology or educational software is a plus.

About us

Labster's mission is to captivate learners and dismantle barriers with immersive technology to improve lives.

Our immersive learning platforms for STEM education and nursing simulation allow students to engage in real-world scenarios safely and repeatedly, building confidence and competence in their learning journey.

Labster was named one of the World's Top EdTech Companies of 2024 by TIME and Statista. And UbiSim, our virtual reality (VR) nursing simulation product, was recognized as a TIME Best Invention of 2024.

Labster is proud to be an equal-opportunity emplo