Enterprise Account Manager (m/w/d) – UPS Supply Chain Solutions (Healthcare Freight Forwarding)

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Job Description:

UPS Supply Chain Solutions (UPS SCS) is seeking a highly skilled Enterprise Account Manager (m/w/d) to manage and grow relationships with our most strategic healthcare customers across Europe. This senior commercial role focuses on advancing UPS SCS’s healthcare freight forwarding portfolio—including Air Freight, Ocean Freight, Road Freight, Brokerage, and TemperatureControlled (Cold Chain) solutions—while ensuring full alignment with our global Healthcare strategy and Quality Management System (QMS). 

You will act as the strategic partner for enterprise customers in pharma, biotech, medical device, and clinical trial logistics, delivering compliant, highvisibility, and highreliability supply chain solutions. You will collaborate extensively with SCS Operations, Healthcare Quality, Freight Forwarding Product teams, Solutions Engineering, and Global Account Management to drive longterm value and sustainable revenue growth. 

This role is ideal for a seasoned commercial leader who excels in complex solution selling, senior stakeholder engagement, and navigating regulated healthcare environments. 

Key Responsibilities 

Strategic Account Ownership 

• Serve as the primary commercial owner for a portfolio of highvalue enterprise healthcare accounts. 

• Build and maintain executive-level relationships within customer organizations (Director, VP, CSuite). 

• Develop and execute long-term strategic account plans aligned with UPS SCS Healthcare strategy. 

• Lead Executive Business Reviews (EBRs), performance reviews, and multiyear roadmap discussions. 

Enterprise Commercial Growth 

• Identify and drive revenue opportunities across Air, Ocean, Road, Brokerage, and SCS Healthcare Cold Chain services. 

• Lead and coordinate complex RFQs, RFPs, and multiyear contract negotiations. 

• Expand wallet share through valueadded offerings (e.g., UPS Premier visibility, Quality Assurance Support, Packaging Services, and Compliance-driven solutions). 

• Ensure enterprise growth is aligned with profitability targets and customer expectations. 

Healthcare Solution Expertise 

• Demonstrate deep understanding of GDP/GxP requirements, temperature-controlled logistics, shipment monitoring, and compliance documentation. 

• Collaborate with Operations, Healthcare Quality, and Solutions Engineering to design customer-specific solutions. 

• Support risk assessments, de