Quality Assurance Manager, Child Support (onsite, DMV area)

 ICF is currently seeking a Quality Assurance Manager capable of providing leadership and exercising strong program management skills as part of the leadership team for a large national program of Program Support Services (PSS) for child support enforcement. As the Quality Assurance Manager, you will apply your knowledge and experience to support project execution on a national project in a federal consulting environment. The purpose of this project is to assist (OCSE) in enabling state and tribal child support agencies to better comply with federal law and improve enforcement and service delivery through program and IT management, technical support, training/communications, and data access services. As Quality Assurance Manager, you will be responsible for performance management, meeting performance requirements, and reporting. The Quality Assurance Manager provides oversight into all quality assurance activities, maintaining a Quality Assurance Surveillance Plan (QASP).

The successful candidate should have relevant experience and a proven record of project leadership that includes personnel management, subject matter expertise, quality management, risk management, and critical project and program management skills ideally in a federal contracting environment.  

Key Responsibilities:  

• Develop and implement the Program Quality Review Plan, detect and report issues early, recommend corrective actions, and submit a monthly Quality Review Summary Report with findings and track corrective actions 
• Maintain a SharePoint Management Plan for the DFS SharePoint library, including a monthly audit and review 
• Provide administrative support to DFS by scheduling and preparing meetings, maintaining calendars, organizing files, and assisting federal staff with travel planning 
• Provide administrative support to OCSE by scheduling and preparing meetings, maintaining calendars, assisting with leadership meeting tasks, preparing briefing material, and updating records and files 
• Assist federal staff with outreach, developing partnerships, supporting managers in improving OCSE program operations, providing process improvement recommendations, and developing guidance for Regional Office managers 

Basic Qualifications: 

• M.S. or B.S. Required 
• For M.S. a minimum of 4 years’ relevant experience with quality assurance
• For B.S. a minimum of 8 years' relevant experience with quality assurance
• 5+ years in business development either from a procurement or bidding perspective 
• Ability to travel up to 10% of the time 
• Eligible to complete the HHS background verification process at the Public Trust clearance level  

Preferred Skills/Experience:  

• Master’s degree  
• 3+ years’ experience of applied knowledge of Office of Child Support Enforcement regulations and program implementation 
• Proficient in use of Smartsheet, Power BI, or similar applications. 
• Experience in programming and technology implementation 

Professional Skills: 

• Strong project management skills: managing resources with appropriate knowledge and skills to perform ongoing activities. 
• Creating and maintaining quality control through repeatable, managed processes. 
• Originating, managing, and controlling work plans, master/project schedules, in accordance with the Work Breakdown Structure 
• Sound business ethics, including the protection of proprietary and confidential information. 
• Exceptional oral and written communication skills with attention to detail. 
• Analytical, problem-solving, and decision-making capabilities. 
• Ability to multi-task in a fast-paced environment, prioritizing multiple tasks while demonstrating the initiative to complete projects with minimum supervision. 
• Collaborative ability to work well both individually and in a team environment with all levels of internal staff as well as outside clients and vendors. 
• Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Project) and MS SharePoint. 

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